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Thread ID: 31082	2003-03-11 08:46:00	Warranty	Darkomen (3334)	Press F1

Post ID	Timestamp	Content	User
127303	2003-03-11 19:24:00	A friend of mine bought a gun,in the add it had a case,when he asked for the case he was told that was not included,he rang consumer,they told him to go back and tell them he was entitled to a case,he did and they handed over a case and a box of shells.In my case,my stain supplier made new stain 300% thinner and called it a new name at the same price,the consumer said I didnt have to buy because they made no claim about product,so I am to be ripped off in spite of CGA.	Thomas (1820)
127304	2003-03-11 19:33:00	I read in a Consumer mag recently that a woman on Chch bought an IBM laptop from Harvey Norman about 5 years ago. After that time the HDD in the laptop died. Of cause it only has a 3 year warranty but she took it to court and won. Harvey Norman had to pay for a replacement drive and labour as she had had it fixed at Dick Smith. So going by that story you should be able to get something done. Just note though that the CGA doesn't cover you if you bought the PC (or any item) for business use.	CYaBro (73)
127305	2003-03-11 20:12:00	But for the business goods exemption to apply in the fullest sense, the supplier must state in their conditions of sale that the CGA will not apply to products/services suplied for business use. I think you will find an example of this on most business receipts, including DSE. To Brig: You don't need a Lawyer and if your loss is only $36 or less it is probably not worth using the Disputes Tribunal. Some problems you have to swallow because your actual loss does not warrant the stress and effort of following through. That is not to say that you should give up easily, see the keys to success below. I have had a sheaf of out of warranty items replaced under the CGA including a Printer, a computer, various appliances etc. The keys to success are absolute and unfailing politeness, reasonableness and a total absence of anger, but firm insistence that they act (persistence). Outside the CGA, I have had a car (bought new) replaced after two years, a test instrument after 3 years and another after 7 years. All came with 12 months warranty and all were replaced at no charge. I have never had to got to the Disputes Tribunal or use a lawyer, but I do have one problem at present that will probably end up going to the Tribunal. You can't win them all. :( Cheers Billy 8-{) Tell it to the Black Caps :O	Billy T (70)
127306	2003-03-12 23:22:00	Who did you buy it from? PC Gear Ltd is the importers of Chaintech and the warranty on Chaintech boards is too years.	tech (456)
127307	2003-03-12 23:22:00	Who did you buy it from? PC Gear Ltd are the importers of Chaintech and the warranty on Chaintech boards is two years.	tech (456)
127308	2003-03-13 02:45:00	The Disputes Tribunal works really well. Depending on your claim depends on how much it would cost you to lodge an application. Under $1000.00 $30.00 $1000-5000 $50.00 $5000-7500 $100.00 $7500-12000(max) $100.00 The Tribunal hearings are private and informal. Normally it’s just you and the other party along with the Referee. You stated your case and the other party will state these. The referee will ask a few questions. You may also bring a witness and they can be questioned. The referees decision or agreement will be enforced in the same way as an order of the district court. You can go here for more information www.courts.govt.nz	Ferris (1087)
127309	2003-03-13 03:01:00	I would have to agree with Billy T >The keys to success are absolute and unfailing politeness, reasonableness and a total absence of anger, but firm insistence that they act (persistence). and do go through the ranks, until you reach the top (if need be), without too much of a rush (being nice), before even mentioning the consumer rights act! Of course you have to have a leg to stand on in the first place (ie no signs of coffee on the MB or screw driver scratches or whatever) all businesses are interested in good customer relations or their not in business for long or have got too big to care!	Trev0 (1995)
127310	2003-03-13 03:38:00	I read somewhere in a PC World, or Netguide or something like that, that a Dunedin court ordered that "Acceptable Quality" in the CGA means 6 years for computers intended for home-use. I forgot where I read it, so I can't quote it exactly. Also, if your computer was bought for business-use, then it isn't covered by the CGA (well not as much anyway).	somebody (208)
127311	2003-03-13 03:44:00	Ho Darkomen Pop along to your local library and check out page 4 of Comsumer magazine, July 2002, number 416. Interesting piece about a lady who purchased an IBM laptop from Harvey Norman in Chch. She got satisfaction after the hard drive crapped out after two and a half years. She had to take HN to the Disputes Tribunal which decided that "a reasonable minimum service life for a hard drive was between three and five years" and ordered HN to reimburse the $476 she had paid for a replacement hard drive. Good luck. Scouse	Scouse (83)
127312	2003-03-13 03:52:00	On the subject of Disputes Tribunals - I strongly recommend their use. My wife drove over a storm water drain while parking. The grating swung up behind the front wheel and damaged the car chassis. The Tasman District Council did not want to know, virtually telling us to get stuffed. The Disputes Tribunal in Nelson stuffed it to them for the $1200.00 repairs. You don't win many with councils, but it's great when you do. Scouse.	Scouse (83)
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