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Thread ID: 31082	2003-03-11 08:46:00	Warranty	Darkomen (3334)	Press F1

Post ID	Timestamp	Content	User
127293	2003-03-11 08:46:00	I brought a brand new pc just over a year ago and yesterday it went and killed itself. The company I brought it off only has a year warranty on computers and to add insult to injury, it came with no documentation on any form of hardware manufacture warranty. Is it still covered under any form of warranty???	Darkomen (3334)
127294	2003-03-11 08:57:00	if you can work out the brands involved you might be able to deal with the manafactures/importers/wholesalers. however a lot of pc parts have only a 1 year warranty anyway (except for monitors) so you may be out of luck. get a tech to work out what parts are actually faulty, then you can chase it from there.	tweak'e (174)
127295	2003-03-11 09:06:00	If we know what went wrong you may still be covered by manufacturers warranty. Many Hard drives for example at that time had a three year warranty. Want to tell us the brand and where you bought it? The suppliers warranty can't conflict with NZ law either.	Elephant (599)
127296	2003-03-11 09:20:00	I think the motherboards blown but with a sever lack of tools it's only a qualified guess, it's a chain tech if that helps at all but I heard the all computers must have a statuary 3 year warranty (manufactures) or is that just an evil rumor?!?!?	Darkomen (3334)
127297	2003-03-11 09:27:00	You are right with the second guess... Evil rumour I'm afraid. You mat have heard that you can write the whole computer off for tax purposes after three years. You may have bought an extended warranty but you don't say so. Probably possible to just replace your motherboard though and keep the rest of the parts including the CPU.	Elephant (599)
127298	2003-03-11 09:36:00	If your motherboard is blown, then nothing will power up, your screen will stay blank, and there will be no beeps. Is this your scenario? If so how did this happen? its not common for them to blow randomly, was anything overclocked, and did you have a surge protector in place (although this won't solve all problems)	roofus (483)
127299	2003-03-11 09:36:00	Hi Darkoman Check out the Consumer Guarantees Act . This over rides any warrantee from the supplier . I think you will find that you can make a case that one year is not long enough for an item as expensive as a computer to last . The act will be on your side . It states, I think, that it is the responsibility of the seller to put it right—not the manufacture of the parts . The shop will have to chase them up later . Don't be fobbed off, persist . Good luck oldfart	oldfart (3118)
127300	2003-03-11 10:07:00	most oem pc makers ( like HP,Dell etc ) have one year warrantys - even most "local" pc makers only have a one year warranty. parts warrantys ie harddrive for example usually only have a one year and you'd be hard pressed to get a company like maxtor to give you a new drive/refund etc if your harddrive was bought before the new 1yr warranty came in ( dick smiths for example told me a maxtor harddrive that came into the store before the new warranty came into effect would only be sold with a one year! ) so good luck. Now you know why sales staff "suggest" you should get that $150 extended warranty on your $2000 purchase! that would have given you three years! or why its suggested ( by your insureance company ) that you get a good quality spike protector? and in the latest PC World NZ mag ( march 2003 page 22 ) Geoff Palmer has a article quoting that soon we ( as pc users ) may have to be careful if your pc gets a spike and then claim insurance... have a read! very interesting. :-)	minos (3185)
127301	2003-03-11 11:28:00	Section 6 of the Consumers Guarantee Act 1993 deals with acceptable quality: 6. Guarantee as to acceptable quality--- (1) Subject to section 41 of this Act, where goods are supplied to a consumer there is a guarantee that the goods are of acceptable quality. (2) Where the goods fail to comply with the guarantee in this section,--- (a) Part II of this Act may give the consumer a right of redress against the supplier; and (b) Part III of this Act may give the consumer a right of redress against the manufacturer. Cf. 1908, No. 168, s. 16 (b); 1971, No. 147, s. 12; Consumer Products Warranties Act 1977, s. 11 (4), 11 (7) (Saskatchewan) Section 7 describes "Acceptable Quality": 7. Meaning of "acceptable quality''--- (1) For the purposes of section 6 of this Act, goods are of acceptable quality if they are as--- (a) Fit for all the purposes for which goods of the type in question are commonly supplied; and (b) Acceptable in appearance and finish; and (c) Free from minor defects; and (d) Safe; and (e) Durable,--- as a reasonable consumer fully acquainted with the state and condition of the goods, including any hidden defects, would regard as acceptable, having regard to--- (f) The nature of the goods: (g) The price (where relevant): (h) Any statements made about the goods on any packaging or label on the goods: (i) Any representation made about the goods by the supplier or the manufacturer: (j) All other relevant circumstances of the supply of the goods. (2) Where any defects in goods have been specifically drawn to the consumer's attention before he or she agreed to the supply, then notwithstanding that a reasonable consumer may not have regarded the goods as acceptable with those defects, the goods will not fail to comply with the guarantee as to acceptable quality by reason only of those defects. (3) Where goods are displayed for sale or hire, the defects that are to be treated as having been specifically drawn to the consumer's attention for the purposes of subsection (2) of this section are those disclosed on a written notice displayed with the goods. (4) Goods will not fail to comply with the guarantee of acceptable quality if--- (a) The goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and (b) The goods would have complied with the guarantee of acceptable quality if they had not been used in that manner or to that extent. (5) A reference in subsections (2) and (3) of this section to a defect means any failure of the goods to comply with the guarantee of acceptable quality. Cf. Consumer Products Warranties Act 1977, ss. 2 (a), 34 (Saskatchewan) All sections of the Act may be viewed here (rangi.knowledge-basket.co.nz) J :D	Jester (13)
127302	2003-03-11 19:05:00	The Consumers' Guarantee Act is a wonderful piece of legislation that seemingly provides the end user with greatly improved protection from ending up with shoddy goods . The only problem I have with it is that no-one seems to have told the retailers nor the manufacturers about it . Take, for example, my local electrical goods supplier who, a couple of times replaced small items when the warranty period was only recently expired . But when a 2 1/2 year old deep fat fryer failed in normal and moderate use, he dug his heels in and refused to replace the plastic handle that had disintegrated . This guy has an absolute conviction that his liability to his customers ends with the supplier's warranty . I quoted the CGA to him and he played dumb and changed the subject . He did contact the suppliers on my behalf and they showed the same attitude . OK, what do I do now? Take him to Court for $36? Even if it were for $3000 should I employ a lawyer and risk losing my case plus legal costs (a not unlikely outcome I am advised) . I am afraid the CGA is an illusion and retailers and suppliers know it . Anyone had any experiences in invoking their legal rights with this or any other consumer legislation?	brig (1359)
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