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Thread ID: 31127	2003-03-12 21:04:00	PC disconnects from ISP	fritz (1552)	Press F1

Post ID	Timestamp	Content	User
127671	2003-03-12 21:04:00	My PC keeps disconnecting from the internet. At times it happens every two to three minutes, at best it stays connected for over an hour. The problem is not with my ISP as my second computer, which connects to the same line, is ok. (My OS Windows 98SE.) Any ideas please. Fritz	fritz (1552)
127672	2003-03-12 21:16:00	There are many causes for disconnects and isolating the problem can sometimes be difficult Here are some things to check and try. 1 Outlook Express is set to "hangup after sending and receiving". To check this in Outlook Express go to TOOL > OPTIONS > CONNECTIONS and ensure "hangup after sending and receiving" is not selected. 2 You have call waiting on your phone line. If you don't disable call waiting and someone rings you, Telecom interrupts the modem connection to send the ringing noises to your phone line. Modems do not like this intrusion and will disconnect from each other when this occurs. If this is the case, add *52 in front of the phone number to disable it. 3. You are using an extension cord, or a double adapter on the phone jack. These can cause problems as the more connections between the modem and the wall cause more static, which modems do not like. 4 Make sure your telephone cord is not close to electrical leads or electrical equipment. 5. Try unplugging your telephone or any other device attached to the back of the modem. Some devices may cause problems. For instance, some telephones draw power from the phone line every 15 minutes to power the circuits that keep track of speed dial numbers. 6. Try unplugging other telephone equipment in the house. It's possible to have too many devices on your phone lines or extension. Try unplugging extra phones, fax machines, and answering machines to see if the disconnects stop. Home security systems and Sky digital which have phone line connections can also couse problems. 7. Someone in your house picks up a phone extension that is on the same line as your modem. This will interrupt your modem connection in much the same way as call waiting does. 8. You are using older modem drivers. Try going to your modem manufacturers web site and downloading the latest drivers. 9. There is significant line noise that is interrupting the modem connection. Even if you can't hear noise on the telephone there could still be enough to disrupt the modem. Electric fences are a source of noise which can cause modem problems. 10 It is an HSP, HCF, MultiTech, LT Winmodem, Conexant or other software based modem. These modems have the most problems. Basically what they do is use your CPU to decode/encode the analogue signals, which is what your modem would normally do. Say you are browsing the internet, and have multiple instances of a browser going, (maybe downloading something in another window), it may on many occasions disconnect, simply because not enough CPU time is being dedicated to the modem. Try slowing the modem to a maximum speed of 33.6K. Connecting at 33.6K is much more stable than at 56K protocol. Follow the instructions below, and enter the string of +ms=v34. This extra setting works for most common modems but may have to be adjusted to suit your particular modem make and model if you get a modem not responding error. Here's how: For Win 95 98 ME Double-click on My Computer, then double-click on Dial-Up Networking. Right-click on the ISP connection icon and choose Properties. Click the Configure button. Change maximum speed to 38.400 Click the Connection tab. Click the Advanced button. In "Extra settings," enter the string. +MS=V34 Click OK.OK again and OK again Shut down the computer and turn it back on to activate the changes.	Jim B (153)
127673	2003-03-13 03:34:00	Thanks Jim for your help. Your last suggestion No.10 slowing the modem down did the trick. I slowed it down to 57600 and didn't use the string. I tried it on 38400 with the string entered, but found it slowed everything down too much. Good luck to you and thanks again. Fritz	fritz (1552)
127674	2003-03-13 04:28:00	I theory changing the port speed should not have and affect on the connect speed. You may still get disconnect problems. Sometimes you have to compromise between speed and being able to stay connected. You could try leaving the port speed at 57600 and use the extra setting +MS=V90,,,,,46000 This will give a max connect speed of 46000 and may be enough to stop the disconnects and still give you a good speed. If not use 44000 or less. Make sure where you adjust the max speed that "always connect at this speed" is NOT ticked.	Jim B (153)
127675	2003-03-13 23:33:00	Thanks again Jim. I'll keep the extra setting '+MS=v90' in mind, and use it if necessary. Meanwhile I leave it as it is, as it has been working perfectly since I made the adjustment. Cheers, Fritz	fritz (1552)
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