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| Thread ID: 31247 | 2003-03-16 08:32:00 | Windows XP Remote Assistance | somebody (208) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 128594 | 2003-03-16 08:32:00 | Today I tried to help a friend solve a problem with their computer, and tried using Remote Assistance to do it. I have used Remote Assistance to help that same friend in the past, and it worked smoothly. However, when I tried today, it kept displaying an error message saying that it couldn't connect. To test it out, I sent an invitation for that friend to use Remote Assistance to access my computer, and immediately after they accepted, my computer crashed (desktop disappeared, open MSN windows became blank (not responding etc.). Does anybody know what could be causing this? I know my computer has had issues, with Windows XP (Home) being unstable. It also crashes when playing some games (eg. NFS Porsche 2000 - I have a 32mb nVidia Video card, 1.4ghz Athlon CPU, 256mb of RAM, 20GB HDD, so I don't think it's a problem with hardware being not powerful enough). Windows has told me that there is a problem with the video card's driver, however I have downloaded the latest driver and installed it. Any ideas? |
somebody (208) | ||
| 128595 | 2003-03-16 08:38:00 | You may wanna try an older 39.xx Detonator then, and see if that works. I personally use Remote Administrator (rAdmin.com (http://www.radmin.com)) and its great, even on a 33.6K connection. |
Chilling_Silence (9) | ||
| 128596 | 2003-03-16 22:15:00 | For the remote assistance, check that Remote Assistance invitations are allowed to be sent from your friends computer(Right click my computer, Properties, Remote.) And check any fire walls are off on both ends. For the computer becoming unstable, try un-installing any resent hardware installed. Scotty |
Scotty_boy (3370) | ||
| 128597 | 2003-03-17 04:24:00 | I haven't installed any new hardware recently (or withing the past 6 months). The strange thing is that I have used Remote Assistance to help this particular friend about a month ago, with no problems at all. The problem they had was that they'd somehow made the little black arrows next to Start Menu items disappear. I have never heard of how this is possible, but it was somehow done through "tinkering" with settings. |
somebody (208) | ||
| 128598 | 2003-03-17 07:56:00 | When did your problems start? And what kind of hard drive you have (brand + model number) Scotty |
Scotty_boy (3370) | ||
| 128599 | 2003-03-17 10:36:00 | This computer has been plagued by problems . First it was a video card which decided to stop working 6 months after buying it . After that was replaced, the motherboard decided to stop working . That was all replaced under warranty . When it was couriered back to me, it had a huge dent in the side of the case, which had smashed the CD Burner completely . I sent it back to be replaced, supposably to be paid by the courier company . After I eventually got it back about 2 months after the initial problem (I was computerless for that period of time), it worked ok for a while . The problems started within about a month of getting it back, with it crashing or freezing sometimes . I didn't think it was too serious because a) I'm used to Microsoft products crashing, and b) Windows managed to recover after the crash, without losing my data . My hard drive is a Fujitsu MPG3204AH E - 20GB 7200rpm, purchased in January 2002 . |
somebody (208) | ||
| 128600 | 2003-03-17 11:19:00 | One of the reasons I decided to buy my computor from a local firm,was to be able to go in and talk to person fixing any problems,like the ones you are having now.We live and learn and am sorry to hear you are the recipient of such wrotten luck. | cicero (1379) | ||
| 128601 | 2003-03-17 20:47:00 | Thanks for the sympathy Ciecero Oh well . Things like this happen, but we learn to live with it . Just for anybody who's interested: To make matters worse, that company (we bought the computer from) went out of business after we got it back, so my "2 year RTB Warranty" is now useless . |
somebody (208) | ||
| 128602 | 2003-03-18 04:55:00 | Your Hard drive is one of the Fujitsu that had faulty parts . It probably will fail completely soon . But your computer manufacturer (or fujitsu) will fix/replace it . But act fast because I had a Fujitsu hard drive and it crashed completely just before christmas and I lost every thing . Here is a letter that might explain it Fujitsu Hard Drives Sally Moffatt (MIS) has highlighted a problem with particular batches of Fujitsu hard drives that were sold to PC manufacturers including RM and Viglen . To date MIS have discovered 2 faulty drives in RM machines and 7 faulty drives in Viglen machines . The part number of the drives affected were as s follows . MPG63102AT, MPF3204AH, MPG3204AH(E), MPG3307AH (EF), MPG3409AH (EF) MPG31042AT The problem lies in the the production process and the component not being cleaned properly . A build up of substance will eventually cause the drive to fail without warning . It is therefore essential that ALL users who have an affected machine contact abreeze@rm . com and copy gordon . whittaker@ed . ac . uk in on the mails . RM have provided a list of affected machines which can be viewed at fujitsu drives RM are currently in negotiations with Fujitsu re replacement drives . Viglen's statement is as follows . "At the end of last year Viglen approached Fujitsu about an increase in the number of Fujitsu HDD failures . They investigated and came back to tell us that Fujitsu had identified that they had been supplied with a rogue component, which had been used in their manufacture process . The component (a PCB carrier) was on general sale to the electronics industry and was fitted to a number of devices including mobile phones . Whilst they were aware of the date they started using the faulty component, they were unable to identify which hard drives had this component . They estimated that it was around 5% of the volume supplied were fitted with this component (from the start date of the issue until they corrected the problem) . The problem with this failure is that it is burn time dependant . That is to say it will fail after about 3 or so months worth of component power on time . So as customers have different power on usage (or duty cycles) we are not able to predict when the failure will occur . Neither can we say whether a particular order will fail or not . However, what Viglen can say is that this is not a Viglen issue . Any PC manufacturer using Fujitsu HDD in this faulty range may get the failure . This has been verified by some of our customer's third party maintenance companies who are experiencing the same failure with other manufacturer's PCs . " Viglen Technical support has a process in place to resolve the issue . Once we (or a third party maintenance company or a customer) identify a high incidence of failure, Viglen notifies Fujitsu . We (and Fujitsu if required) meet with the customer to confirm that a problem does exist and discuss how we need to go about rectifying the problem . Different customers require different solutions ranging from 100% replacement of all faulty drives with Western Digital and Xenon engineering resource - to buffer stock with the customer replacing if and when they fail . Our first priority with you will be to meet and discuss how you want us to proceed . Once we have the programme in place we will do whatever is needed to resolve the issue . Scotty |
Scotty_boy (3370) | ||
| 128603 | 2003-03-18 05:04:00 | Thanks for the info Scotty_boy. I'm going to back up all my data right now onto CD:) I will also contact the Fujitsu office in NZ about my drive. Once again, thank's Scotty_boy for your info. |
somebody (208) | ||
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