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| Thread ID: 31277 | 2003-03-17 07:47:00 | Outlook Express : Otgoing Attachments | tkelly (709) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 128788 | 2003-03-17 07:47:00 | Virtually all outgoing emails with larger attachments (>100Kb) seem to stall part-way through sending. They seem to eventually go after several disconnect / reconnect cycles. I'm using OE6 with XP on a dial-up 57.6kps connection to Paradise ... is this likely to be an OE problem (have tried several suggestions made by Paradise, but none have worked) Any ideas? ... thanks |
tkelly (709) | ||
| 128789 | 2003-03-17 09:14:00 | Could you tell us the things that you have already tried (but didn't work) so that no one doubles up on suggestions. Also, where are you getting your dial up connection speed from? Jen |
Jen C (20) | ||
| 128790 | 2003-03-17 09:54:00 | Have tried ... - adjusting modem speed - re-booting PC - dis-abling Norton AV - tried pinging a message to Paradise to test the line (OK) - got Telecom to check phone line (OK). Also, I have no problems at all with incoming emails, irrespective of attachment sizes. Outgoing text-only emails are OK ... I suspect the only ones causing problems may be Word documents containing graphics. Can circumvent the problem using web-mail, but it's not exactly convenient. The modem speed is the default set for my modem. Cheers Tim Kelly |
tkelly (709) | ||
| 128791 | 2003-03-17 10:27:00 | Upload speeds are a lot slower than download speeds which is probably why you do not have any problem receiving mail. The server may be timing out due to these slower upload speeds when sending attachments. Try increasing the server timeout setting slightly. Tools/Accounts/Properties/Advanced |
Jim B (153) | ||
| 128792 | 2003-03-17 23:06:00 | Hi Have tried increasing the 'timeout' to 2 mins, but it makes no difference. I find if I try to send the attachment several times in a row it won't work, but leaving it for maybe an hour, it will then go through OK - does this help diagnose the problem (perhaps pointing to my ISP?) Thanks |
tkelly (709) | ||
| 128793 | 2003-03-17 23:44:00 | Have you been able to confirm it is only word documents that have this problem. Try attaching a jpeg file and see if that goes OK Also are you attaching the document from OE or are you sending it direct from Word. |
Jim B (153) | ||
| 128794 | 2003-03-17 23:50:00 | As a carry on from what Jim said, if it is only Word, if you are sending directly from Word try saving the document first and then attach to the email as a attachment. If you are already attaching then try sending direct from word or maybe from WindowsExplorer > Send To > Mail. Are you running a Firewall by any chance such as ZoneAlarm though this should not be the problem if it won't send now but will in a hours time. |
Gordon. (2217) | ||
| 128795 | 2003-03-18 03:19:00 | Hi Gordon Have tried what you suggested, but no luck. Am not running a firewall of any description. Paradise have advised me that this is a common problem with Outlook Express and the only solution is to use web-mail - is this true? If it is, I'm going to find another e-mail package to use instead! Cheers Tim |
tkelly (709) | ||
| 128796 | 2003-03-18 06:48:00 | > Paradise have advised me that this is a common problem with Outlook Express and the only solution is to use web-mail - is this true? That is utter rot!! I send large (>150kb) attachments all the time with OE with the only problem being sometimes the recipient's mailbox is too full to receive them. Sent several 1.5MB attachments yesterday, one after the other, without even a whisper of protest. There is either something wrong with your Outlook Express/computer or there is something wrong with Paradise. |
Susan B (19) | ||
| 128797 | 2003-03-18 09:33:00 | Agree with Susan, if Paradise are telling you it is common with OE than they are obviously aware that it is happening to a lot of their customers which points to a problem with the Paradise SMTP server . OE does have its problems but the frequency of yours is abnormal . Using another email program such as Eudora may work better, not because OE is faulty but because it may be less susceptible to any problems the Paradise mail server is having . |
Jim B (153) | ||
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