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| Thread ID: 31272 | 2003-03-17 04:36:00 | Jetstream Woes | brig (1359) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 128762 | 2003-03-17 04:36:00 | Has anyone with a World-Net Starter account, or any other Jetstream account, been having connection problems over the past two weeks or so, and particularly this Friday and Saturday? I've been having little success setting up a new jetstream connection (first time) on my Windows XP Home Edition Intel Pentium-4 2.0 GHz ASUS P4B533 mboard 512 MB RAM ...........through a D-Link DSL 504 ADSL Router, sometimes with a second PC (Win 98SE) also plugged in and sometimes not, using straight through cables. Setting up the Router should have been no more of a hassle than entering my internet ID and password, with all other settings at their default. Then hitting OK and agreeing to the "Reboot Router" request. I was at the same time involved in helping my wife's employer install his new jetstream starter with xtra...(Win ME on an older PCDirect resuscitated job- same router brand and model as mine), and once I discovered what the "AUTH.FAIL” message in his router configuration page meant, and rang Xtra to find they had punched in the wrong password at their end of things, the whole thing leapt into life and hasn't missed a beat since. In the meantime I am going crazy blindly following all suggestions I don't really understand gleaned from all possible sources, trying to get a stable connection. Sometimes I could complete the configuration and get Jetstream up and running (great eh!), but only for a few hours, then alas, no connection. At the times that I could actually access the Router login page, I would get a - "Physical Line Error" message but could do nothing to correct that. In the past 14 days I have been on a roller-coaster ride with 2/3rds downtime and the rest searching the web for answers to what might be going on, and how to get a stable connection.... would have asked you guys/girls for help but didn't know enough then how to put the problem to you. Some of the highlights of my tribulations have been: Returned the first Router to the supplier on the advice of D-link Support, who said it must be dead...on the grounds that the ADSL LINK light was not lit and all other connections being verified by the existing ICS, File and Printer sharing setup. Replacement Router behaved just the same as the first. Rang Telecom Jetstream - spoke to a very nice man who said the only thing he could discuss with me was my login ID and password – “Thank you very much, but I already know them”. Did a firmware upgrade (whatever the heck that is!!!) on the Router, (on the advice of D-Link's Neil in OZ), to an older version, and it did improve things... I could now log in to the Router Configuration page easily. Got half a day’s jetstreaming before it went down again. Rang and emailed World-Net who said they only gave support for their own routers/modems, but nevertheless did listen to my woes. I had no success in getting them to confirm or deny categorically whether they could be having problems at their end. My Router reseller/technical advisor/friend said he can give me no more help as I now know more than he does! The Router supplier won’t talk to me … “sorry,no retail sales”. My buddy Neil at D-Link Support was decidedly cool the last time I rang him. The bright part of this story is that I went to bed on Saturday night with the Router powered on but the Link light gone off and no jetstream…..got up early Sunday to commit suicide, and what do you know? ……the Link light had come on sometime during the night with no human assistance, and hasn’t gone off since. That’s at least 34 hours unbroken connection to the adsl network.:) The trouble is that I have no idea why I now have a good, apparently stable connection, whether it will stay this way, and what to do if it goes again. ?:l Does anyone have any suggestions? |
brig (1359) | ||
| 128763 | 2003-03-17 04:42:00 | When you replaced the router did you replace all the telephone cable as well? Could be a faulty cable? How is the router connected to the line? Do you use filters or have you got a Jetstream only wall socket? |
CYaBro (73) | ||
| 128764 | 2003-03-17 04:49:00 | Are you at the fringe in terms of distance from the exchange? Perhaps it "touch and go" (or stop) in terms of signal availability. | godfather (25) | ||
| 128765 | 2003-03-17 05:26:00 | CYaBro godfather Thanks for your interest...any and all comments are welcomed, no matter how basic. I am 200 meters from the local exchange. Telecom installers' line check was excellent. I have a Telecom installed splitter. 3 different new straight through Ethernet cables have been tried along the way. CYaBro, you might be on to something. The last change I made prior to the start of the present 'stable' state of my connectivity, was to try a third ADSL (phone) cable....the first two being the ones supplied with the two Routers. I'll keep your suggestion in mind. Anyone else care to make a comment or share a similar experience? |
brig (1359) | ||
| 128766 | 2003-03-17 05:36:00 | At 200 metres it will not be a lack of signal! I have has ADSL a while now, and apart from Telecom outages its been fine. I use an Alcatel Speedtouch Pro Router and all PCs connect via the ethernet hub. I did wonder about how you allocate your own Network IP addresses, but that would not explain the ADSL light being out. It could otherwise explain suddenly losing connectivity though. I use the ADSL Router to assign the IP addresses, and it works like a dream. |
godfather (25) | ||
| 128767 | 2003-03-17 05:37:00 | I tend to agree with godfathers thoughts on the matter. If you are not close to the exchange, you could be effected by anything from damp underground cables to rotton crimp joins on your line. I would be tempted to bleat like a banshee at telecom if the service doesn't get more consistant. Often a line that is fine for speech is not fine for DSL. Make sure you are paying that maintanance part of your phone bill, then telecom will be ablidged to not only connect your house to a better copper pair, but rewire your house if need be. (I got some VERY dodgy and complex wiring that i had done myself with scrap replaced that way once) It seems you have illiminated everything else! From my experiances with having had multiple telecom phone lines here at home at one time, i know that some lines are definatly better than others, even in the same street. Conditions that might make a dial-up connection slower may kill DSL alltogether :D .Clueless |
Clueless (181) | ||
| 128768 | 2003-03-17 05:42:00 | Mental note: ......must see if original post has been added to before posting my 2 cents worth! :p .Clueless |
Clueless (181) | ||
| 128769 | 2003-03-17 05:45:00 | Just for your interest we use a D-Link DSL-500 router here at work and had lots of problems with disconnections etc. It would happen randomly so it was a real pain to trouble-shoot. Sometimes connection would work for 2 weeks or more before it would die. All I had to do was turn router off and on and it would work again. When it did happen the ADSL connection light would still be on but you couldn't get to the routers web configuration or ping it so it was like the ethernet port on the router was faulty but the rest was fine. After a few tests and cable changes I updated the firmware and have had no problems since then. (About 6 months now) |
CYaBro (73) | ||
| 128770 | 2003-03-17 05:47:00 | That's quite a saga Brig I can't be much help infortunately, but through my experiences with a 3Com modem that behaved similarly, if the link light went out it was likely to be a telecom line fault . I dumped it in the end and bought a router . Now I have a Nokia Ni500 and the only way to get the link light to go out is to disconnect the Telecom line . I am therefore wondering whether your leads/house wiring/telecom connection at the exchange are intermittent . One point though, is your phone system 2 wire or three wire? Telecom only warrants their ADSL service on two line systems . If you don't know which you have, look at the wall outlet and if it doen't have a 2 on it, that is a clue, but not necessarily definitive . If your phone system wiring is not more than 2-3 years old it should be two wire, but you can always look at the back of the socket and see how many wires are connected, and whether they are a pair . i . e they should be base colour & base colour + white stripe . Cheers Billy 8-{) |
Billy T (70) | ||
| 128771 | 2003-03-17 08:01:00 | I wonder if anyone has come across External Routers overheating? You can expect random problems if this is the case . I've not opened my one to see how the CPU is cooled but I've placed an external fan on the unit and problems I had before are not heat related anymore . |
Kame (312) | ||
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