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Thread ID: 31363 2003-03-19 11:26:00 Outlook Express disconnects tedheath (537) Press F1
Post ID Timestamp Content User
129498 2003-03-23 00:53:00 Before reinstalling Windows I'd suggest thinking through the following:

- It's only just started happening. Have you installed any new programs or reconfigured old ones lately?
- Do you have a fire wall in place - old? new? changed?
- Check settings in firewall
- Is your anti-virus up-to-date? Could you/family member have run a virus
that is changing your connection?
- Run an on-line virus checker (in case a virus has disabled existing one)
- Check Start; Programs; Accessories; Communications; Dial-up networking - and check that there are only the required number of dial-up accounts
- Can you install a new email program and check if it happens there as well?
Heather P (163)
129499 2003-03-23 05:53:00 Thanks for your reply Phoneix
I have OE VERSION 6.28 , I go OE,tools, accounts, mail, click on xtra account, click properties, the only tick or untick box on this properties page is:
"Include this account when receiving mail and syncrhronising"
I have tried it ticked and unticked.
I have only one ISP (XTRA) but have a hotmail account.

Thanks
tedheath
tedheath (537)
129500 2003-03-23 08:27:00 Once you get to that properties screen, do you have a row of tabs along the top? One should say connection. If so, click on that name. It's there that I was talking about. Pheonix (280)
129501 2003-03-23 10:02:00 Cool thanks very much Phoenix it worked, I was just about to give up and reinstall windows to initialize the settings. I really appreciate the quality help you are a good Samaritan.

Thanks again
tedheath
tedheath (537)
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