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Thread ID: 31533	2003-03-25 01:39:00	PC Company at it again....................	Vinny (3441)	Press F1

Post ID	Timestamp	Content	User
130673	2003-03-25 01:39:00	Sick to death of them and the lies ! How much crap can they legally sell and get away with it? I bought one of the very early machines of them and it was fine for months, then wouldn't start one day, five weeks of lies from them and they replaced the MB only. Friend of mine just bought a machine of them on the weekend at the sale, I told him my problems but he went ahead anyway cause it was cheap, well what a surprise....he got when he got it home and found someone else's data on the HDD, they did advertise it as rebuilt and explained it was a demo or a warranty that had been repaired, but to have someone's info on it OMG............ Anyway we were looking for it as we were going to find out from the letters and stuff and 1/2 way through, blue screen, crashed, we rebooted it and HDD failure, took it back and they just lied through their teeth, three people told us three different things. He is not happy and is going to try and get his money back. How and Why do they keep doing this to customers, all the money they spend on ads in PC World etc are just pis*^% in the wind I say !	Vinny (3441)
130674	2003-03-25 02:32:00	The PC Company must have a connection to this forum and Trademe by now... hello hello	Dolby Digital (160)
130675	2003-03-25 07:08:00	In their defence, they did sell the stuff extremely cheap on the weekend, they stated it was used/2nd hand/rebuilt (although no excuse for having someone's data on the disk) and they offered a 14 day moneyback warranty on all goods sold. Seemed fair to me! andy	andy (473)
130676	2003-03-25 08:12:00	I think the PC Company is just lazy ( even after pc world recommendations ) for a few reasons... 1) not even acknowledging my application for a job they advertised. 2) when I went into the store to look at a new pc the sales person and also the advertising said the pc had a GeForce 4 in it, and when I checked device manager it listed a TNT2 ( the OS was XP home ) and then when I rebooted the pc to double check because the sales person said "no it has a GeForce4 in it" the post came up with a 32mb TNT2 m64!! I respect the company is NZ owned and operated, but the lack of professionalism leaves me wondering... :-)	minos#2 (318)
130677	2003-03-25 09:33:00	Having someones data on the drive - shocking! Did someone send it in for a repair, then they must have given them a replacement computer or something? Should have killdisked their drive ;)	PoWa (203)
130678	2003-03-26 03:41:00	Yes your right they did say all that. But they don't seem to want to get it right the first time. I mean it is only when you seem to yell and scream at them do they do it straight away. When we went there yesterday the guy was very nice, he told us that people had refused to leave until they had their machines back that instance, so us telling him how pissed of we were was mild in comparison. Why don't they just get it right first time ? Sure it is hard to do every single time, but it seems the systems they have in place are absurd. I also spoke to a friend of mine yesterday who was there swapping a video card he bought that didn't work, and the person that served him, replaced it with a card that was brand new because they didn't have any of the ones he bought left. The comment he apparently made was they (the company) don't know what they have or haven't got and that it his lucky day. If I owned a company that staff did that in, they would be fired, although my friend is just as bad for accepting it, talk about a joke of an operation. This years PC World awards will read: "We are proud to announce that we have pissed every customer off that has bought something through us" We are Number 1 in New Zealand. Also selling OEM equipment and software that is not bundled is not what Microsoft would want to see either, I didn't read the labels until this morning and it clearly states on the package "Only to be sold as OEM bundle, Blah Blah Blah...........	Vinny (3441)
130679	2003-03-26 04:02:00	I've had similar problems with them! I bought 2 new pcs for work [ie BUSINESS] last year as a trial, the HD in one failed within 3 days . . just long enough for me to load up all the software . I took it back for warranty repair and it took nearly 3 weeks to fix [despite yelling & screaming] . . . it appears I got a domestic pc [not sure how??] and they give very slow service on any repairs, and don't have decency to call or reply to any emails or faxes etc . They supplied a new drive but managed somehow to give it the letter F instead of C . Of course under XP you can't change the drive letter of the system disk so this caused many problems with some of my specialist software . The same pc started going flakey just before Xmas and I decided to "repair" windows a few weeks ago . Bad move . The whole thing died giving me an invalid system disk error, so back to service dept AGAIN . This time took 2 . 5 weeks for repair despite service manager Craig Nunns telling me that their average service repair took one week . On bootup the monitor failed to work . We found the card had dropped out . . . Subsequently the card looks like its on its way out so will have to replace it but there's no way I will be sending it into their service dept again . We paid for an extended warranty but its totally worthless . I've bought another 6 pcs elsewhere including 3 top of the line desktops and a couple of laptops and would never consider buying another pc from them!	arthorses (3442)
130680	2003-03-26 04:18:00	Oh dear. :_| They sell more computers than any other NZ supplier, so they get more complaints than others. Sounds reasonable to me. They sell things cheap as "used" with a 14 day replacement offer, and some fail. :_| They would have to charge a lot more if they tested parts fully before selling them as "used". They use older machines for demonstrations in the shop. :_| If you buy a new one, and it doesn't have the advertised video card you can complain. You aren't buying the demo one. Believe it or not, I would guess that the vast majority people who buy computers from PC Company are perfectly happy, and would buy from them again. That's how they sell more computers than any other NZ supplier, and get awards from PC World. B-)	Graham L (2)
130681	2003-03-26 04:25:00	Well said Graham . From memory, surveys have indicated that more people would buy PC's from the PC Company that would not . Of course I am totally independent (I don't own one!) . As Graham said, it costs money to test out parts and PC's and New Zealand is a price driven market .	Dolby Digital (160)
130682	2003-03-26 05:58:00	So write or phone head office and state your problems with them. I seem to recall a "happy ending" recently in this forum when someone from head office stepped in to put things right. PC Co get a lot of people complaining about them around here, and I'm sure they do their best at trying to avoid situations like that, but everyone has them - just because they're bigger than everyone else means they have more problems. I am certain that there are many many very happy PC Co customers, just as there are many disgruntled customers of other computer shops. Mike.	Mike (15)
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