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Thread ID: 31533	2003-03-25 01:39:00	PC Company at it again....................	Vinny (3441)	Press F1

Post ID	Timestamp	Content	User
130723	2003-03-28 05:50:00	I have a couple of friends buy PC's from PC Company and had nothing but trouble. One had 3 mobos replaced in 2 weeks. Not sure what it is like in the rest of the country but in Dunedin, you pay $49+GST for a PC, and $29+GST for a notebook in freight, to be delivered to your door. It is an extra $25+GST on top of that charge to pick it up from the showroom. An extra $83.00 on top of the advertised price. What courier company do they use, cause I sure wouldn't mind some shares in them. Why do they advertise everything ex GST, correct me if i'm wrong but doesn't everyone pay GST now.	Obelix (752)
130724	2003-03-28 07:41:00	Hi, Ya, most customers (90% is probably pretty close to the mark) don't care about the motherboard. These are the less informed buyers I'm talking about. The remaining 10% care about their motherboard - A LOT, and damn they're happy when they find someone who can tell them so much as how many PCI slots it has! This 10% isn't big enough to feed such large corporations, but if they did advertise technical information, rather than commodity PCs, then the 10% would be 40% by now. However, then 30% less of the market would be rip-off-able wouldn't it? And that's a bad thing for too many businesses these days. :P Erin	Erin Salmon (626)
130725	2003-03-28 08:20:00	Erin i think i can see why your business is not as big as dell or the likes. You are trying to sell a product. Not please the customer. A customers "involvement" (aka how interested they are) will determine how much info they gather in the pre-purchase stage. If things become too "complex" the customer becomes over whelmed and gets put off getting a computer. This % of consumer customers covers about 80% of the population. Hence its a good idea to target them. How do you target them???? you sell them a computer with just enough info to make an informed decision. Is this enough? No because they don't know that much and want assurance from there purchase, what does the company do? Provide backup service. Try this approach and you will hit the masses and be rich!!!! Also erin you try to explain why your 20% market share is better. (in regards to the customers intellect" If you are able to provide this "niche" market and make a profit, then well done to you, as far as i know this market is swollen with your corner dairy computer stores. in summary: the informed buyers will not bring you the riches, its the uninformed and don't want to be informed.	roofus (483)
130726	2003-03-28 08:26:00	As a student I don't have time to sell all that many PCs (more than 3-4 per week is stretching my studying), so I'm not worried that I'm potentially cutting myself off from a large part of the market. The uninformed buyer is unlikely to buy from a website in the first place, so there seems little point in concentrating effort in getting customers who would not buy from my site anyway. :) Erin	Erin Salmon (626)
130727	2003-03-28 08:55:00	Dale Townsend was the only one in the pc company with any testerone and the clout to use it and I wouldn't have got a resolution to my complaint without his intervention. Everybody else I dealt with there couldn't care less or told porkies on a scale that defies belief. This is symptomatic of the pc company who are having a rash of resignations from management positions and especially the tech staff who are woefully undermanned. To misquote some else who I cant recall : "I'd rather chew tinfoil and shave my head with a cheesegrater than deal with the pc company" as to can help you now ? Your doomed but keep on trying.	the highlander (245)
130728	2003-03-28 12:42:00	>I respect the company is NZ owned and operated, but the lack of professionalism leaves me wondering... I think that it is was NZ owned.	mikebartnz (21)
130729	2003-03-28 13:12:00	Does the office at the PC Company only have 10 to 12 computers!!	mikebartnz (21)
130730	2003-03-28 14:03:00	I bought a pc from the store down at wakefield st in wellington & after 2 weeks, the sound stopped working. I took it in the next day & was told the problem would be sorted out within a few days. Rang them up a week later & they still hadn't started to diagnose the problem yet. AFter complaining they replaced the motherboard. A month later the sound crapped out yet again Then 2 months down the track the hdd crapped out & had to be replaced After all that trouble i taught myself to build & fix computers & to diagnose problems. Then i went to sit my A+ & worked at a technician. Personally i wouldn't recommend PC Company from my own experiences & some friends too	kyokei (3431)
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