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Thread ID: 31533	2003-03-25 01:39:00	PC Company at it again....................	Vinny (3441)	Press F1

Post ID	Timestamp	Content	User
130703	2003-03-27 03:17:00	I agree... They don't build printers!!	Elephant (599)
130704	2003-03-27 03:32:00	I have had a pc company computer for over 3 years and have found the service and backup has been very good. Perhaps the people who are having problems are not getting to the right people. As for the twit who smashed his printer,well what can anyone say? and he is going to uni,hope he isnt going to become a doctor, suppose the student loan payed for the smashed printer.	kirrie kiwi (279)
130705	2003-03-27 03:46:00	it's kinda hard getting anyone there who can speak politely [and coherently] and who will actually be helpful... the service people are really rude. As for the others, well since I had been dealing with someone who was supposed to be the "Customer Service Manager" and he failed to reply to any of my emails other than the first one, then there isn't much hope for the rest of them. I tried sending emails to the GM and still no reply. Pretty bad service for any company, says a lot about their activities in general. Couldn't raise anyone on the phone either .. seems they will only talk to you if they think they can get your money, once they have it then it's hard luck buddy, no-one wants to know.	arthorses (3442)
130706	2003-03-27 04:30:00	Maybe we should start an Epson thread. My wife bought one which at best takes ages to start printing anything, and develops episodes of printing at about 1/20th the normal speed. Epson has the brass neck to put its service line on an 0900 number. When she phoned, they asked her to bring it it, plugged it into one of their PCs and of course it worked properly and efficiently. "Works fine here", they said. No advice on what might be causing the problem on her particular PC. Absolutely useless, and apparently couldn't care less. As for making a call out here to run through the printer's problems in situ...no way; it's not that kind of warranty. And no, it's not linked to a PC Company machine.	argus (366)
130707	2003-03-27 05:27:00	And yet I have a friend who reckons Epson are better than sliced bread.Had trouble with a scanner,when I changed to XP could never get it to go right,out it went and a nice new one is doing a good job.	Thomas (1820)
130708	2003-03-27 10:04:00	Well - I work for and own a Computer Sales Company, and it was brought into this world because too many of my friends owned PC Co computers. Once I had a few suppliers they all replaced their PCs with mine, from where it grew, and in two years, and over 100 systems (yes - part time student business!), the net problems equate to one CDROM which stopped reading CDR media. I've been holding back so far, because people tell me I'm biased, but frankly, I've not seen a problemless PC Co system. I've looked at about a dozen systems, and all had severe problems, from hot glue tangled in the CPU fan (use of hot glue has since when been discontinued), to dead flies in the case, to CPUs dangling around in the case on the fan wires... None ran below 70 degrees - THAT'S INSANELY HOT! Anything above 65 is dodgy as hell where I come from, and most of the systems were around the Athlon 1200 mark. And to add to the complete embarrassment of the whole show, they even have spelling mistakes all through the manuals, and one on the "dirver CD". But worse than the quality of components and labour is the service. I have to admit to making errors building systems in the past, but none have slipped through testing. I'm CERTAIN that the PC Co doesn't test systems before shipping them out. If they did, they'd soon find out if the CPU wasn't plugged in. I had one friend who bought a PC Co system over a year ago, with a 5 year "supercover" warranty, allegedly giving him priority check-in and all manner of other fantastic services. However, the 40Gb HDD he was quoted for turned out to be 20Gb, and took 6 months to get sorted. The first time they replaced it the new disk came back (after 4 weeks) with nothing on it, no OS, nothing. He demanded they put all his files back, but they had apparently sold his old HDD to someone else. After much complaining, he went in, and found his HDD, which he requested they copy to the 40Gb one, and give it back. The process goes on... He bought a scanner at the same time, which has never worked, and has been in and out of the Nelson shop countless times. You ask why they're still in business? I ask you how many uninformed buyers there are out there... That's my viewpoint, biased or otherwise. Erin	Erin Salmon (626)
130709	2003-03-27 10:24:00	Well put Erin. It's interesting that there has been no mention of Dell,they must be good.	Thomas (1820)
130710	2003-03-27 11:06:00	Dell are excellent - I own my own damn company and I still say they're good. However, they are beginning to target a less informed market, and that's worrying, but so far, no sign of deterioration in quality or service. They are expensive, and always have been, but you sure do get what you pay for! :) Erin	Erin Salmon (626)
130711	2003-03-27 11:21:00	> Dell are excellent - I own my own damn company and I > still say they're good. > > However, they are beginning to target a less informed > market, and that's worrying, but so far, no sign of > deterioration in quality or service. > What? And your interpretation of a less informed market is?	Baldy (26)
130712	2003-03-27 12:04:00	I've fixed ( and pointed out problems ) to customers of pc company at DSE. I've fixed ram problems because the staff at pc company couldn't or said the had to "send it too service" I've served a pc customer that had bought a pc $3k worth ( a dse potential customer ) that wanted to upgrade his pc. He was told that the pc could be "upgraded" he wanted a ( from memory ) a GF2 ( yeah its ancient about a year ago lol ) the problem was when I pulled the pc case open and had a look at the AGP..... there was no way you could line up the card with the back pane ie: ( no offense those that haven't built systems but its like I hate office apps :D ) so I asked them if they knew this? but they were told "upgrading is easy" smacks of a "tech savvy company" wanting "sales staff" instead of people who are and know computing and THEN can sell :-)	minos#2 (318)
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