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Thread ID: 31533	2003-03-25 01:39:00	PC Company at it again....................	Vinny (3441)	Press F1

Post ID	Timestamp	Content	User
130693	2003-03-26 09:48:00	Ummmm.... 14 day warranty.... Not replacement!!	Elephant (599)
130694	2003-03-26 10:20:00	I drive a truck for living and build my own computer. I do, however, check out hardware on Tom's Hardware, read reviews, check forums etc. My Sister bought her first computer From PC General and sent it back three times on warranty issues. Eventually she sold that one to some other person and bought one from the PC Company in Wellington. That one has only been back twice. PC General was in business for a while. Not now though. I personally had just one issue with a PC Company computer. An acquaintance bought one from them and didn't work as shipped. The person who bought it asked my advice and I went there to to check it. Sure enough he had connected the monitor, scanner and printer to the right ports. My advice to him was to send it back right there and then. He asked me to fix it or find the problem. I said to him that IF I was to open the case I just may void the warranty. He asked me to do it anyway so I did. Open the case and found the Slot 1 Celeron CPU was completly out of the slot and was lying on the motherboard. No sign of the retaining clips having been installed. I bought clips to suit and popped the CPU in properly. Just my 2 cents worth.	Elephant (599)
130695	2003-03-26 15:06:00	I had a printer once that came with the PC - from the PC Company. The about 3months later it started making very loud clunking noises. I couldn fix it so I rung the technical support fellas, they said to take it into the nearest branch, which was Dunedin (Im 3hrs drive away). I decided to wait a month because I would be moving up to Uni in Dunedin, so I could take the printer in. Anyway I did that, they said they couldn fix it there, and to send it to epson and then they would send it back to me fixed....ummm ok......a day later I got so fed up, and I bashed the printer to smithereens. haha :)...waste of money but stuff the pc company for wasting my time! Got a call a month ago now...it was the PC Company...asking if I wanted to extend my warranty....uh huh.. take a guess at what I said?? :D Other than that the only other problem with the computer has been the stupid winmodem, which doesnt work in linux and doesnt even work in windows anymore.	PoWa (203)
130696	2003-03-26 21:20:00	> I had a printer once that came with the PC - from the > PC Company. > > The about 3months later it started making very loud > clunking noises. I couldn fix it so I rung the > technical support fellas, they said to take it into > the nearest branch, which was Dunedin (Im 3hrs drive > away). > > I decided to wait a month because I would be moving > up to Uni in Dunedin, so I could take the printer in. > Anyway I did that, they said they couldn fix it > there, and to send it to epson and then they would > send it back to me fixed....ummm ok......a day later > I got so fed up, and I bashed the printer to > smithereens. haha :)...waste of money but stuff the > pc company for wasting my time! > > Got a call a month ago now...it was the PC > Company...asking if I wanted to extend my > warranty....uh huh.. take a guess at what I said?? > :D > > Other than that the only other problem with the > computer has been the stupid winmodem, which doesnt > work in linux and doesnt even work in windows > anymore. So what's the issue with PC Co there? They told you they couldn't fix it, and you destroyed the printer :) They did what pretty much any computer co would have done. They didn't build a bad printer :p Mike.	Mike (15)
130697	2003-03-26 23:17:00	Well it's nice to hear someone got a bit of satisfaction. Not so in our case. I have complained and had little response. They don't reply to any of my emails and if you've ever tried phoning them then you'll know why it's a total waste of time.. They don't answer and if you leave a message they never phone back. We are taking this matter further with them. Just in case anyone thinks we are a "small computer store", let me assure we we are not, we are a medium sized privately owned engineering company and I am one of the owners!	arthorses (3442)
130698	2003-03-26 23:40:00	I'm gonna get a MAC from Magnum Mac Our PC Company PC started to hang, first just every now and again until we could not even boot it. This only happens when we try anything more than 800x600 256 colours. Just two months into the extended warrantee, whew we thought we were lucky, think again!! Tried calling tech support, well Hello!! Monday to Friday 9 - 4:30 duh!! everyone is at work!! Tech guys couldnt even string a coherent sentence together, where do they get these guys!! Tech support was useless, absolutely positively!!! We had to take the PC into the showroom, this is under warrantee!!! Service, I dont think so!! The showroom person was utterly offensive "take it that way..." uh, no good morning, or hello. Hmm must deal with a lot of angry customers. The service desk guy didnt even look at us. He was quite rude in his silence, hmm good training (nice one PC Company!!) We were told 7 days, it took 21!!! along with many phonecalls, when you could contact them. One more way to make sure the customer never comes back. "Sell the PC's only" must be the mantra!! I asked for windows 2000 to be installed, ME is installed and is totally useless. We dont support windows 2000 was the reply. Well Hello !! guess what operating system was installed on PC Company PC's for sale Farmers, Yep windows 2000. I'm gonna get a MAC from magnum Mac	fedup (3444)
130699	2003-03-27 00:04:00	I've only bought one PC from them, and it's performed well for more than a year. All the problems have been software (not supplied by PC Company) and most turned up after I changed from Windows ME to XP Pro. They were very helpful when I tried to wind back to ME and finished up with a crippled implementation, and gave their advice free. There are a few possible niggles: the way the XP desktop disappears occasionally (can't remember the last time it happened) may according to one tech, indicate a small region of faulty memory. And the writable CD drive is not really as it should be, I suspect. It often requires slowing down to as low as 4x (in Nero) to write properly, and a lot of times when I go to read a freshly-written CD, the system refuses to acknowledge its presence unless I reboot, or leave it for a few hours before trying to read it again. At times like this, my old Win98 system reads the disc immediately and perfectly (with its read-only CD drive). For some reason, as I think I've previously mentioned here, the dial-up connection through their PureTek internal modem (cheap, I suspect) refuses to work; worked fine under ME, so I suspect it's an XP compatibility problem. But I got from Puretek's website an allegedly XP-capable driver and XP now seems to recognise the modem, but the dialup connection still doesn't work. Oh, and they palmed me off with Version 3 of Adaptec (now Roxio) EasyCD, when the current version is 5.something, and there is no complete upgrade path; naturally there is no XP implementation of v3. Dropped in when I was passing and asked; they said "We don't supply that now we've gone all XP. For XP we use this one - and no, you can't have a free copy." Doesn't bother me greatly, as my CD use is entirely bulk-archiving anyway, and I do wonder how wasteful this business of treating the CD-R like another big hard disk really is. Surely when you "delete" something from it, it stays physically on the disc, and you must eventually run out of space. So, several niggles, some very positive help, and no major problems such as others have reported. Certainly no data loss (touch wood). Argus	argus (366)
130700	2003-03-27 00:48:00	your pc sounds just like the one I have! Yes we bought an extended warranty too and it's not worth the the money . . similar experience to yours on trying to contact via phone [also email] so took it back to the store in Auckland . Twice . It's now on its 2nd HD and the whole thing runs slower than my old 266Hz notebook on Win98 . It's running XP Pro with a 2G P4 processor and 0 . 5MB of RAM . I think I'll get an abacus . . . . ditto treatment with offensive service people . . .	arthorses (3442)
130701	2003-03-27 01:11:00	<rant> What the hell, I may as well tell my piece too . Several of my friends have PC Comp computers . One of them decided not to run one morning so I opened er up and took a look . After about an hour of testing each piece of hardware on my PC one at a time, I narrowed the fault down to the video card which was not initialising with the bios . As a precaution, I took down the serial numbers of every part in the box (beacuse of a suspicion I had from a previous repair) and took the PC in under warranty . Three days later the guy gives me a call and says a stick of RAM had blown itself to pieces . . . and as it was a stick that had not come with the PC, it couldnt be replaced under warranty . . . I had checked over every stick of RAM in that box by putting it in my PC, there was no blown stick, but unfortunately I coulnd't prove this . . . Took the PC home, now working OK, but down to 128Mb again . . . :( Checked the serials again just to be sure - LO AND BEHOLD the graphics card had been replaced!!! The original fault that I found! So, why the damaged RAM, hmmm lets see - because it wasn't a PC company part I imagine . . . Fortunately, thanks to a very helpful guy at DSE, I got the stick of ram replaced free of charge from them without any dockets because it had a DSE sticker on it - the only good part of the whole story :) Also, another mate of mine has a PC from them that he has to have a 20" desk fan blowing full force into the case from the side to get the CPU temp to fall below 70 degrees C . The PC Comp refuse to do anything about this because they say that below 85 degs is fine according to AMD . . . It's only a athlon 1300 for crying out loud, not a frying pan!!! If I hear anyone headed to them now, I try and steer them clear - never mind the fact I can get computer gear far cheaper than them for good quality now through work! </rant> I'm just glad I never bought one!!! Craig .	craig_b (2740)
130702	2003-03-27 02:49:00	I do not work for a computer company I am in the I am in the insurance industry as a claims manager. How can they keep treating customers like this, it seems to me that you only get special treatment if you demand it from them. They tell you 1 week to repair it and look how long it goes on for, not even a follow up or kiss my arse if we care attitude. I read on the Trademe www site last week about the guy from PC Co (if he actually does) work there and he says he can do anything if you contact him, but why oh why don't they just tell the truth from the outset and say, we are way behind at the moment, sorry, three weeks and then get it back to you in two? Another mate I spoke to in Hamilton bought one of their machines from auction and when he took it home it didn't start up at all, took it back the next day and they swapped it on the spot for him. So not everyone hates the PC Company, he thinks they are great service people.	Vinny (3441)
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