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| Thread ID: 31592 | 2003-03-26 10:12:00 | New at jetstream starter - nightmare | Misty (368) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 131111 | 2003-03-30 09:13:00 | One (noisy) way of testing would be to set off your alarm, and lift your telephone handset to see if it is dialling out. I looked on Telecom's help page about Jetstream (Here (www.telecom.co.nz)) and it says the following: Will JetStream affect the services I have running on my telephone line? JetStream won't affect Smartphone services such as FaxAbility, Call Minder, Call Diversion, Three-way Calling and Caller ID. However, we advise against running JetStream on the same line as a monitored alarm system unless you choose the connection and wiring installation option. J. |
Jester (13) | ||
| 131112 | 2003-03-31 07:33:00 | Jester quotes the connection and wiring installation option. - does anyone know whether this is expensive. The cost just seems to get higher and higher - and this is the 3/4 times faster option ! - not 50 times faster. I talked with RDF Security Ltd, who I have found to be excellent, and am advised that there is not a constant signal going back and forth. Rather, the only time there is something on the phone line is when the alarm is switched on and off (and off course on the rare occasions when the alarm goes when a burglary or intrusion seems to be happening) ie not when we are at home and I am using jetstream. Does it seem that the monitored alarm is a significant feature at all that can be causing the jetstream not to connect ??????? |
Misty (368) | ||
| 131113 | 2003-03-31 07:54:00 | > Does it seem that the monitored alarm is a > significant feature at all that can be causing the > jetstream not to connect ??????? Some people have reported connection problems when they have an monitored alarm. Telecom advise such people that a "connection and wiring" option is best. It is more expensive as it involves a Technician coming to your place and installing a splitter. More details here (www.telecom.co.nz). Currently it will cost you another $149 as you already have the ADSL connection at the exchange. [Check this with Telecom though] |
Jen C (20) | ||
| 131114 | 2003-03-31 08:27:00 | You should consider the Alarm just as you would another phone, which will be able to interfere with the ADSL signal irrespective of any activity . Either get it fitted with a microfilter or go for the full install . A standard phone (and probably the alarm interface) can cause problems just by being connected without the filter . This problem exists without the phone or alarm actually being used, the components that the line connects to can absorb the ADSL signal if a filter is not used . |
godfather (25) | ||
| 131115 | 2003-03-31 08:56:00 | For a while now i have been thinking that the monitoring of the alarm is a waste of time . if the alarm goes off one of our neighbours checks that nobody loading up a truck to take off with our valuables . I think that I will get rid of the monitoring . Presumably then the alarm will not cause a problem . Is that correct please ?? |
Misty (368) | ||
| 131116 | 2003-03-31 09:03:00 | I tend to agree Misty, by the time a Security response arrived it could be too late. Neighbours are our reliable response. You would need to get the phone circuit disconnected from the alarm, just cancelling the monitoring would not achieve anything. You must check with your insurance policy to see if the policy is based on a monitored system though. |
godfather (25) | ||
| 131117 | 2003-04-22 08:50:00 | I have today had the "phone circuit disconnected from the alarm" but it still does not work. I am at a loss as I have checked and re-checked. I was sure it was the alarm but the change has now happened and zilch. It still goes through the same routine. It is about five weeks since I started all this business. What can I try now please ? The guy from the alarm company says the problem is that the phone line is analogue and jetstream starter is digital and they need different lines. However lots of people get this connection so how could something that obvious be the problem ? ?:| ?:| |
Misty (368) | ||
| 131118 | 2003-04-22 09:38:00 | Glad to hear that their ADSL is fast because their Dial up is an absolute slug. | mikebartnz (21) | ||
| 131119 | 2003-04-22 11:07:00 | Hi Misty,the alarm guy doesn't really know what he is talking about.Yes, the ADSL is digital(asynchronous digital subscriber line)and the telephone is analogue,but they work fine over the same line.They use different frequencies,so can both work at the same time.I think you might need Telecom to send someone out to have a look at it,just to prove one way or another,whether it is the line or the modem.Just remember,if the prove it's the modem,it will cost you $81.May be cheap in the long run. | Peter Coleman (597) | ||
| 131120 | 2003-04-22 21:55:00 | Misty You have all my sympathy. I had jetstream installed on 5th March this year and then had 6 weeks of misery with intermittent disconnects and long waits for reconnections. I finally cracked it by getting into the inner sanctum of Telecom's Jetstream Support team with the help of a sympathetic operator when I called Telecom Faults on 120. N.B. That was Telecom Jetstream Support....not xtra Jetstream Support These guys are very professional and very helpful. They know a lot about what's going on and which particular modems/routers are currently showing up with problems. Although constrained by commercial considerations, they will tell you...as they did in my case.....if your particular modem has any known compatibility problems with their gear. Read my posting from yesterday. My problem was solved by a minor adjustment to my D-Link router software. Failing that source, ask your retailer for the name of the main distributor in New Zealand and contact them about your problem. If it is the modem you won't be the only one and they may be able to help. brig |
brig (1359) | ||
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