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Thread ID: 31825	2003-04-02 01:17:00	flickering screen	arthorses (3442)	Press F1

Post ID	Timestamp	Content	User
132765	2003-04-02 23:52:00	given the problems you've had and are having and the lack of service you feel you've received, why not ask for you're money back and go elsewhere to buy a pc? perhaps the consumer act would be appropriate Trev	Trev0 (1995)
132766	2003-04-03 00:45:00	Trev0 has a good point there arthorses! If you can bear with the disruption, it is time to go back and request a full refund. The CGA requires goods to be fit for purpose and a lot of other jargon, but at six months old and your present history, you meet all the requirements for a full refund. This will see you without a PC in that position while you order, receive and set up a replacement, but from the sound of it you have pretty much worked without one for some time. You need to be reasonably sure of your rights before you tackle them of course, but it is worth the effort. Don't start by demanding a refund, outline the problems first. In essence you have to ask them if they think that the product has performed to their exacting standards (tongue ever so slightly in cheek here) and whether you as a customer have received the standard of service they would like to enjoy if they were in your position. Deal at the highest level you can get to, but don't go over the head of the person who is responsible for sorting it until you see no other option otherwise when it is passed back down, there may be some resentment impeding your progress. Ideally, that person will then ask you what you want them to do about it, and at that point you can ask for refund or replacement according to your personal views. If they don't ask what you want, you will have to ask them what they are prepared to do, then after hearing their response, you tell them whether you accept that, or if not, what your expectations are. Telephone if you have to, but going in person is better and make an appointment first. Go armed with a typed schedule of the history and the current problems including the loose video card after previous service. Extreme politeness, persistence and patience are necessary attributes for success. Per an earlier post of mine, I have had a car, printer, computer, two UPSs, various houshold appliances, two technical instruments well out of warranty and innumerable odds & ends replaced over the years, any one of which could have turned into a slanging match; plus a good percentage of refunds in full. Give it a go. Cheers Billy 8-{)	Billy T (70)
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