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| Thread ID: 127591 | 2012-11-01 22:58:00 | Answer to the Dubai phone problem, but you won't believe it! | Billy T (70) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1310051 | 2012-11-01 22:58:00 | I tried two phones in Dubai (three actually, since BJ bought an iPhone 4S for skyping, but only two sim cards were in play), and none would connect. It took several hours of shunting between various departments (all of whom said it was not their problem) before I got one lady on the line who listened properly, then asked a supervisor to call the numbers. The reason? The cable link between NZ and Dubai was down, and nobody had noticed! :groan: You'd think they would have automated line monitoring to warn them if traffic stopped! If I could charge Telecom for my time I'd make a nice packet. Cheers Billy 8-{) |
Billy T (70) | ||
| 1310052 | 2012-11-01 23:26:00 | Sheesh... that's a pretty bad stuff-up; if they didn't have monitoring on that link, then someone hasn't been doing their job properly. | Erayd (23) | ||
| 1310053 | 2012-11-01 23:52:00 | Tele(in)com(potence) at the standard state of effluence. | R2x1 (4628) | ||
| 1310054 | 2012-11-02 01:51:00 | I'm not sure if I do believe it. The route to Dubai would utilise several cables and transit Australia along the way. Would the traffic to Dubai be so low that Billy T would be the only one affected? | PaulD (232) | ||
| 1310055 | 2012-11-02 02:09:00 | Bad. | mikebartnz (21) | ||
| 1310056 | 2012-11-02 03:42:00 | I’m afraid I’m struggling with their explanation also. :blush: Whilst not familiar with what systems are used enroute these days, I’d be very, very, surprised if there were no “Pilot Frequencies” that make adjustments to amplifiers and correct “Slope Attenuation”. What used to happen was you would loose a Pilot and depending on which one it was you had a clue what was happening. Even without this technology it’s a bit of an ask to expect us to believe that for a week or so Billy was the only one trying to call Dubai from NZ. I wonder what the problem really was? :) |
B.M. (505) | ||
| 1310057 | 2012-11-02 05:11:00 | That was their excuse and even allowing for down-translation to non-technical terms, the fact of the matter remains that Telecom's tech could not make contact with the two phones in Dubai either . There would probably be a number of nodes feeding the main link out of Godzone and if just one was on the fritz, and it happened to be the link I needed, that would be enough . I'm quite sure they would have been very quickly aware if nobody in NZ could contact United Arab Emirates for which Dubai is just one of 5 area codes . Fact remains, the phones are OK and can be called from Oz and probably other nodes in NZ, but there was no landline connection from here and I can't argue with that, it is well established . The hardest part was making contact with a real person in Telecom and I had to do a backdoor job to find somebody who would first listen, then take it up with a supervisor . They are so programmed in their roles and their job is so scripted that they do not hear what you are saying and pick the nearest sounding issue . Some went off on wild tangents, assuming that I could not receive calls, one tried to tell me I had the wrong prefix, until I pointed out it was direct from Telecom's directory, and another told me I had a digit missing . We also went though the 'have you pushed the star key,' so you have to roll them back and start over . One person had to be pointed at the directory to see Telecom's international dialling codes, I encountered them all, but once I got the ears open it was quite straightforward . Cheers Billy 8-{) |
Billy T (70) | ||
| 1310058 | 2012-11-02 09:35:00 | Reminds me of a game I was having problems with once. The support desk emailed me back saying we are sorry you are having problems with this game on your PS3. What !! I don't even own a PS3. :) |
Trev (427) | ||
| 1310059 | 2012-11-02 10:50:00 | I’m afraid I’m struggling with their explanation also. :blush: Whilst not familiar with what systems are used enroute these days, I’d be very, very, surprised if there were no “Pilot Frequencies” that make adjustments to amplifiers and correct “Slope Attenuation”. What used to happen was you would loose a Pilot and depending on which one it was you had a clue what was happening. Even without this technology it’s a bit of an ask to expect us to believe that for a week or so Billy was the only one trying to call Dubai from NZ. I wonder what the problem really was? :) Billy probably wasn't the only one but how many actually make the call probably only a few from NZ. |
mikebartnz (21) | ||
| 1310060 | 2012-11-06 22:50:00 | Billy probably wasn't the only one but how many actually make the call probably only a few from NZ. Very few it would seem. Telecom called back a few minutes ago to say that service had just been restored, and on checking I am now able to access that phone. It was a VERY brief call, just long enought to establish that a connection existed, but not long enough to wake anybody as it was 2:30 am in Dubai. I asked again about the fault and was once more told that it was a cable failure and that rerouting around the fault took some time, hence the delay in restoring service. I'm inclined to believe that explanation, because anything less than a major physical issue would have been sorted much faster. Cheers Billy 8-{) |
Billy T (70) | ||
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