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| Thread ID: 32546 | 2003-04-22 03:45:00 | Help a thick old lady ---- | Caroline (3647) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 137796 | 2003-04-22 03:45:00 | I am having trouble with pages not loading, being disconnected and modem speed varying. Spoke to xtra ---- no joy really. Have had computer a year. Windows XP. Oulook Express. Have heaps of space etc. I need step by step instructions ---- simple stuff. Any ideas what I can do. | Caroline (3647) | ||
| 137797 | 2003-04-22 04:16:00 | Hello Caroline, Welcome to Press F1. I hope some can help you with your problume. |
stu140103 (137) | ||
| 137798 | 2003-04-22 04:17:00 | The problem is not really specific enough to handle through Press F1 in my humble opinion. It may be best to get a friendly local guru to have a look at what the problem is, or, maybe even, consider taking it into a decent computer shop. On the other hand someone here may be able to suggest a course of action, but diagnostics generally require a reasonable bit of know-how. |
Terry Porritt (14) | ||
| 137799 | 2003-04-22 04:45:00 | When you find the pages dont load, if you hit F5 to refresh them, do they load second time round? | Chilling_Silently (228) | ||
| 137800 | 2003-04-22 04:50:00 | sounds like you have poor phone lines. you may need to "string" your modem to make it slower. what string to use depends on what modem you have. xtra should have been able to tell you over the phone. | tweak'e (174) | ||
| 137801 | 2003-04-22 12:07:00 | Here are some things to check and try,none of them are difficult. 1 Outlook Express is set to "hangup after sending and receiving". To check this in Outlook Express go to TOOL > OPTIONS > CONNECTIONS and ensure "hangup after sending and receiving" is not selected. 2 You have call waiting on your phone line. If you don't disable call waiting and someone calls you, Telecom interrupts the modem connection to send the ringing noises to your phone line. Modems do not like this intrusion and will disconnect from each other when this occurs. If this is the case, add *52 in front of the phone number to disable it. 3. You are using an extension cord, or a double adapter on the phone jack. These can cause problems as the more connections between the modem and the wall jack can cause static, which modems do not like. 4 Make sure your telephone cord is not close to electrical leads or electrical equipment. 5. Try unplugging your telephone or any other device attached to the back of the modem. Some devices may cause problems. For instance, some telephones draw power from the phone line every to power the circuits that keep track of speed dial numbers. 6. Try unplugging other telephone equipment in the house. It's possible to have too many devices on your phone lines or extension. Try unplugging extra phones, fax machines, and answering machines to see if the disconnects stop. Home security systems and Sky digital which have phone line connections can also cause problems. 7. Someone in your house picks up a phone extension that is on the same line as your modem. This will interrupt your modem connection in much the same way as call waiting does. 8. There is significant line noise that is interrupting the modem connection. Even if you can't hear noise on the telephone there could still be enough to disrupt the modem. Electric fences are a source of noise which can cause modem problems. 9 It is an HSP, HCF, MultiTech, LT Winmodem, Conexant or other software based modem. These modems have the most problems. Basically what they do is use your CPU to decode/encode the analogue signals, which is what your modem would normally do. Say you are browsing the internet, and have multiple instances of a browser going, (maybe downloading something in another window), it may on many occasions disconnect, simply because not enough CPU time is being dedicated to the modem. Try slowing the modem to a maximum speed of 33.6K. Connecting at 33.6K is much more stable than at 56K protocol. If you do the following and advise the modem you are using I will give you the correct string to add to slow the modem and make it more stable For Win XP Start/ control panels/Phone and modem options Click on Modem tab What is the name of the modem shown here. |
Jim B (153) | ||
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