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| Thread ID: 32539 | 2003-04-21 23:37:00 | D-Link 500/504 Router Problems | brig (1359) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 137740 | 2003-04-22 05:53:00 | Would it be best for me to take the DSL-500 router back and replaced on warranty? I tried to update firmware today, but it just wouldn't do it, with Time-Out pop-ups appearing, so I quit and rang D-Link support, they wouldn't pick up the phone, even after waiting for almost 30 minutes hearing the "you are first in the queue" message over and over. I am experiencing exactly the same problem as CYaBro. Just for your interest we use a D-Link DSL-500 router here at work and had lots of problems with disconnections etc. It would happen randomly so it was a real pain to trouble-shoot. Sometimes connection would work for 2 weeks or more before it would die. All I had to do was turn router off and on and it would work again. When it did happen the ADSL connection light would still be on but you couldn't get to the routers web configuration or ping it so it was like the ethernet port on the router was faulty but the rest was fine. After a few tests and cable changes I updated the firmware and have had no problems since then. (About 6 months now) So seeing as I can't update properly, I think my modem could different. Should I take it back? |
~~~~~ s y ~~~~~ (2054) | ||
| 137741 | 2003-04-22 05:55:00 | ... hoping that I'll get a good proper, and decent one with updated firmware... | ~~~~~ s y ~~~~~ (2054) | ||
| 137742 | 2003-04-22 06:45:00 | sy The link I gave was for a change involving the itex command using hyperterminal and not for a firmware upgrade which you may not need and can be hazardous if it goes wrong, or you upgrade to the wrong version. Better to contact your router supplier I think if you aren't experienced enough to figure it out. Regarding the D-Link help site.......you can expect to wait up to an hour or more if they are extra busy, to get to the front of the telephone queue. Just hang in, have your PC on and the serial cable connected to the router and the computer... the technician will talk you through the changes. brig |
brig (1359) | ||
| 137743 | 2003-04-22 06:53:00 | > Regarding the D-Link help site.......you can expect > to wait up to an hour or more if they are extra busy, > to get to the front of the telephone queue. Just hang > in, have your PC on and the serial cable connected to > the router and the computer... the technician will > talk you through the changes. I was first in the queue... |
~~~~~ s y ~~~~~ (2054) | ||
| 137744 | 2003-04-26 13:28:00 | Even techies have to go to the loo or have lunch | Baldy (26) | ||
| 137745 | 2003-04-27 04:28:00 | > Even techies have to go to the loo or have lunch I don't think so.... :p Not all at the same time (:o that is wrong!) Not to lunch, as I called at about 2:00, definitely not the time when most people would be having luch or tea. I sent an e-mail yesterday... hope they'll reply, OR ELSE ;) |
~~~~~ s y ~~~~~ (2054) | ||
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