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Thread ID: 32688 2003-04-25 07:57:00 Jetstream disconnects when phone rings??? robo (205) Press F1
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138788 2003-04-25 07:57:00 A friend of mine is heavily into Shadowbane. In the last few months, he's noticed he is disconnected from Jetstream when his phone rings. He can reconnect whilst on the phone. It disconnects when he dials out, too.

He's bought new filters, replaced them, disconnected every phone bar one, and it still does it.

Anyone got any ideas please? I owe this guy big time, and I haven't got a clue, mine works fine.

robo.
robo (205)
138789 2003-04-25 08:26:00 It sounds like telecom stuffed up instilling it.
How long has this been happing??? / How long has he had Jetstream???
stu140103 (137)
138790 2003-04-25 08:31:00 Note: I also have Jetstream ( JetStart) & that has never happened.
Part from a cat(we think) playing with our phone line :) long story :D
stu140103 (137)
138791 2003-04-25 08:55:00 Perhaps it is related to distance from the exchange, and maybe the adsl signal is a bit weak? Terry Porritt (14)
138792 2003-04-25 08:59:00 Happens to me as well.

Tried new filters (*ahem* 2 filters as an experiment) and also played with modem settings to no avail.

Rang through to Telecom support and the theory is that I am at the edge of the 5 km limit. I knew this when I installed jetstream but chose the filter option instead of the full install which probably would have fixed problem. Might explore that option when funds are available.

sam m
sam m (517)
138793 2003-04-25 09:43:00 He's had it for a year, isn't too far from the exchange, and it's only been happening in the last month or so.
Nothing has changed, except a phone was moved.
robo.
robo (205)
138794 2003-04-25 09:54:00 New piece of phone equipment?

Any non-telepermitted phone equipment?

I believe that all Telepermitted telephony gear should have a sticker on it with a RAL value or the newer RN value.

If he adds up all the RAL or RN values of his phone equipment, and he gets a value of 5 or above then he is exceeding the likely available current on his phone line.

Info here: Telepermitting (www.telepermit.co.nz)
whiskeytangofoxtrot (438)
138795 2003-04-25 10:19:00 Damn it sounds tricky. An outside idea, he hasn't recently got caller ID? They stick data down the line between the first and second rings. Another outsider, the connections onto the jackpoints, try reterminating. If one has got high resistance joints, maybe it is producing harmonics on ringing which interfere with data. Pheonix (280)
138796 2003-04-25 11:57:00 Hi Robo, he has something across the line before the filter.If it was a self install,check that EVERYTHING has a filter on it,except the modem.If it was a full Telecom install,then there may be a problem with the line(maybe an imbalance which is causing the drops),but we have very few problems with this sort of drop off,with a full install.Happens often on the self install though.

Peter
Peter Coleman (597)
138797 2003-04-25 22:58:00 > A friend of mine is heavily into Shadowbane. In the
> last few months, he's noticed he is disconnected from
> Jetstream when his phone rings. He can reconnect
> whilst on the phone. It disconnects when he dials
> out, too.

He will need to get the line split properly. A mate had the same problem and he had his line split properly and the problem went away.

Only seems to happen with some brands of modems though. Another mate has a Dynalink RTA220 router and it holds the connection perfectly but when he uses his internal (not sure of brand) modem it disconnections when the phone rings.
Big John (551)
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