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Thread ID: 32854	2003-04-29 23:15:00	OE6 unable to connect after update	stumpey (190)	Press F1

Post ID	Timestamp	Content	User
140191	2003-04-29 23:15:00	I used M$ updates for the latest patches. Now I get an error when using OE6 saying neither SMTP or POP3 host servers can be found. viz: "The host 'smtp.paradise.net.nz' could not be found. Please verify that you have entered the server name correctly. Account: 'Paradise Mail', Server: 'smtp.paradise.net.nz', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D" and the same for pop3. I run WIN98SE on CELERON 433 IE and Mailwasher work OK. Do the error messages point to something ??	stumpey (190)
140192	2003-04-30 00:31:00	You are shore that the POP & SMTP mail servers are not down????? Also have you check all the settings???	stu140103 (137)
140193	2003-04-30 00:40:00	what antivirus are you running? you may have to reset the antivirus email protection.	tweak'e (174)
140194	2003-04-30 01:22:00	No the error message is just put there because a programmer got bored . - duh This type of error is a problem that can occur with both several brands of firewalls and antivirus programs though there appears to be no common cause . Of course the error message points to something - it is put there for a reason . Search the MS knowledgebase for the suggested solution by Microsoft .	Merlin (503)
140195	2003-04-30 05:26:00	Thanx for the responses. Just a few notes to follow up. POP3 works on Mailwasher OK so probably not ISP problem. Certainly looks like something to do with antivirus. MS knowledgebase documents error code in #813514 as a problem with Norton Antivirus. I had changed to AVG a couple of months ago but discover now I left NAV also checking. However disabling e-mail checking in both has not fixed the problem. I am going to uninstall/reinstall AVG and see if that makes a difference. I'd rather not play with NAV (I have an old version of Norton System Works ) Heres hoping !!	stumpey (190)
140196	2003-04-30 05:49:00	F I R E W A L L... Are you running ZoneAlarm or similar?? Check your program access settings...	whiskeytangofoxtrot (438)
140197	2003-04-30 06:48:00	Tkx "WTF", Merlin's response suggested firewalls and is my next approach - reloaded AVG did not fix problem. (but did prove my recordkeeping is better then my memory. I used to run Zonealarm but closed it down when it seemed to be more of a nuisance. I stopped in loading in MSCONFIG STARTUP list but otherwise it is still installed. A program called Truevector is still running and I think I had problems when I tried to stop it. My geriatric memory can't recall all the details but I seem to remember there were warnings about deleting Zonealarm without some other maintenance as well. I presume Z'Alarm webpage will have something. Maybe some kind PF1er will have a reference. Off for now - will check in later. Thanks for all the suggestions but I still need to get to the solution. ?:|	stumpey (190)
140198	2003-04-30 07:32:00	Two more things to try 1/ Open OE and get into tools-options-connection and see that OE shares the same connection with IE, if using the same. 2/ Again in OE, go tools-accounts-mail and delete all. Then go ADD and set it up again. Hope all goes well.	Pheonix (280)
140199	2003-04-30 07:37:00	True Vector is part of ZoneAlarm - most of the uninstallation is covered www.zonelabs.com CyberChuck	cyberchuck (173)
140200	2003-04-30 13:14:00	> I used to run Zonealarm but closed it down when it > seemed to be more of a nuisance. I stopped in loading > in MSCONFIG STARTUP list but otherwise it is still > installed. Open ZoneAlarm, check the settings... I find more often than not, even with the program not running, ZoneAlarm settings will still be in force, preventing new programs and non-allowed programs from accessing... Not sure exactly why this is but it is a repetitive problem I face almost daily at work...	whiskeytangofoxtrot (438)
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