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| Thread ID: 32863 | 2003-04-30 04:54:00 | Mail/FTP Connection Problems | ChrisNZ2 (1417) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 140243 | 2003-04-30 04:54:00 | Since Saturday night I've had a really annoying problem when I try to collect e-mail from my mail server that is located in USA. The speed is very slow, when I log in and the transfer of message starts it says downloading messages but doesn't actually download much at all. It just times out. This also happens with FTP access, again I can login but it won't build a data connection and display the directories on the remote server. Overall the speed is slow. HTTP via a web browser to this is fine though. Naturally I've contacted the people who own the server I use and they have tested and checked everything on the server without finding and problems. I've since tried other FTP servers like ftp.ea.com, ftp.microsoft.com and many more, they all time out when trying to connect, when they do connect they won't display the directories. I've asked my ISP (Ihug) about it and they said nothing is wrong with their service. Infact they customer support person at Ihug treated me like some type of dumb person who knows nothing. Could anyone suggest anything to solve this problem? Thanks. |
ChrisNZ2 (1417) | ||
| 140244 | 2003-04-30 05:19:00 | Is this a new problem; have you managed to do FTP from NZ successfully until "just now"? This could be a security setting in your computer ... if you have a firewall, it may allow you to use the command port out, but not allow the FTP data port as input. |
Graham L (2) | ||
| 140245 | 2003-04-30 05:20:00 | Unfortunatly the IHUG help staff do meet a lot of dumb people and perhaps could be forgiven for assuming that 99% of the people moaning at them are somewhat silly. I find the best way round is to get a few more facts together. First (if possible) check that others using the service are infact getting a good connection. Paradise were indifferant to Liams chat room not working till i established that their proxy was stuffing it up, and that people on other ISPs were uneffected. Initially they asked what proxy i was using, and denied having one in their system. (I think some help staff are more informed than others.) I quoted Liams emails, and other things to show that it was just a paradise problem, and that i did have some idea what i was talking about. IHUG are likely to be the same when it comes to what at first seems an isolated problem. Of course it is always possible that the problem is overseas and is being denied. .Clueless |
Clueless (181) | ||
| 140246 | 2003-04-30 05:59:00 | > This also happens with FTP access, again I can login > but it won't build a data connection and display the > directories on the remote server. Overall the speed > is slow. HTTP via a web browser to this is fine > though. > > Naturally I've contacted the people who own the > server I use and they have tested and checked > everything on the server without finding and > problems. I've since tried other FTP servers like > ftp.ea.com, ftp.microsoft.com and many more, they all > time out when trying to connect, when they do connect > they won't display the directories. I had the same typed of problem a few weeks back ftp was very slow to sites outside NZ but know it is sort of fine, still a bit slow( I have ADSL / ISP: quicksilver routed throw MaxNet) Also I had the same problem with http as well, but it has sorted it self out???? ?:| I guess I will be a problem with the network to overseas, throw telecom network or Telstra Clear network or throw one of the other major ISP's What typed of Internet connection do you have??? ADSL??? Or 56K??? |
stu140103 (137) | ||
| 140247 | 2003-04-30 07:17:00 | In reply to Graham L, this has only just started to happen. I've been using the mail/ftp account with out problems since October 2001. My connection is 56K. I'm stumped, I've checked all the settings on my PC, disable WindowsXP's crappy firewall, disabled ZoneAlarm. This connection also affects online games such as Renegade and Warcraft 3. |
ChrisNZ2 (1417) | ||
| 140248 | 2003-05-01 02:31:00 | Ummm. :-( FTP, as one of the oldest protocols around, should just work. :D All I can suggest is to try using another client. There are fiddles done these days (when you can't trust anyone on the Internet :_|) to get away from using the standard "reserved" port numbers 20 and 21 ... but I don't use modern stuff. :D |
Graham L (2) | ||
| 140249 | 2003-05-01 06:45:00 | If you are using Internet Explorer it sometimes has some funny ways at times with FTP, as it's not the best for that. Try looking in Tools-Internet Options-Advanced and play around with checking/unchecking the boxes: "Enable folder view for FTP sites" and "Use Passive FTP for compatibility with some firewalls & DSL modems", and see if by any chance that helps. I have the first one checked as with my setup it decided to refuse to load FTP sites and started going into some sort of unstable loop. |
Terry Porritt (14) | ||
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