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| Thread ID: 130440 | 2013-04-10 09:43:00 | Strange OSX/Macbook boot issue | The Error Guy (14052) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1336289 | 2013-04-10 09:43:00 | Got a Macbook Pro here, recently put a new HDD in it and installed Lion, say two months ago. Been running fine ever since but now It won't boot, just shows a grey folder with a ? mark. Opened up disk utility via internet recovery and noticed the HDD wasn't showing, HDD spins up ok, just not detected. Unplugged HDD and checked it in windows, SMART shows all good (as expected for a 2 month old HDD) and I can read from it ok. Put it back in and this time disk utility sees it. Great, fix permissions + verify just to be sure. All good. Reboot and everything fine. Put it to sleep (shut lid to put screws in) but when I open it up again it freezes with a "coloured wheel of death" :D reboot and same problem. Fiddle around and it boots ok, restart and still ok. Shut lid to put screws in and the same problem! 3rd time same process, if it works I can use it absolutely fine, all apps go great and the OS is responsive. Reboot several times it's fine. But as soon as it's put to sleep + the screws go in you're f**** Now I'm assuming it's sleep that does it, but it *might* be the screws. I was hoping someone might be able to shed light on this so I don't keep screwing around (pun intended) here. This will be the 4th time I have un done every blasted screw in the ruddy thing :P Cheers, TEG |
The Error Guy (14052) | ||
| 1336290 | 2013-04-10 09:49:00 | support.apple.com Something to try |
plod (107) | ||
| 1336291 | 2013-04-10 09:54:00 | Getting a 404 ... HDD not found? :D assuming you meant KB TS1440? --> support.apple.com Might add, the MBP only seems to find the HDD after It gets booted into recovery. So far no amount of re plugging has fixed it. Annoying because it has to re download every time I use it, takes 15 mins on our connection. |
The Error Guy (14052) | ||
| 1336292 | 2013-04-10 10:12:00 | Great, so I get into recover/disk utility but it's not showing up again :grr: Seems like hardware (controller?) issue is this something for Apple Care? HDD is fine, SMART perfect and it shows up fine in windows evey time, or is it possible that this is some sort of software mixup (somehow?) |
The Error Guy (14052) | ||
| 1336293 | 2013-04-10 10:13:00 | Why are you renown loading it? | plod (107) | ||
| 1336294 | 2013-04-10 10:29:00 | Why are you renown loading it? Sorry, don't quite follow that? Update so far: I'm guessing it's a faulty HDD cable or a bad/dying SATA controller on the mobo, boots fine from an external drive caddy. Device manager doesn't show any ATA/SCSI/SATA devices either - I guess that means they're dead/not detected (I'm not sure what's normal for a MBP to show there though) I'll reset the PRAM and SMC as well as re apply any firmware updates for the system (SMC, BIOS/EFI etc) if that doesn't work off it goes to yoobee, although I don't think they'll take it. It got dropped once (which is why the HDD was replaced) and there are dents on the corners. Other than yoobee are there any decent Apple repair centers in Wellington worth their salt? I know there's DSE but they will ship it out to god knows where and they're a bunch of muppets in store anyway. I don't think much of yoobee after their feedback on the last MBP I gave them. When I handed over the MBP I also spoke directly to one of their "genies" and gave him list of things that were wrong and what I had done (I knew the HDD was bad, and had installed OSX on a new HDD to test to see if it was a bad install or a deeper problem - the problem persisted so it's a hardware fault) they give it back a week later saying "it's been dropped and the HDD is bad - you owe us $160" well no bloody sh*t Sherlock, I TOLD you that. Turned out to be a bad connection where the power connects to the mobo. So yeah, yoobee doesn't rank highly with me at the moment. |
The Error Guy (14052) | ||
| 1336295 | 2013-04-10 11:14:00 | locate.apple.com | icow (15313) | ||
| 1336296 | 2013-04-10 11:17:00 | Sadly, any interaction with yoobee I have had in Chch has been exactly the same as your experience. I keep on getting told from Mac users and resellers that Macs never have problems so the problem you are describing cant exsist. Now of course we both know that there is about as much truth in that as there is in that Macs never get viruses ah. It sounds a bit like there isnt enough power getting to the HDD. It reminds me of those earlier external USB HDDs that required 2 USB connections for them to work properly, if you plugged just 1 USB in (either one), often it would spin up but still not communicate until the remaining one was plugged in. If you feel it is related to the screws, could it be possible one of them has a short preventing enough power going to where its needed? Failing that, I would think it is a mummyboard (or Logic Board as Mac prefer to call it) error resulting in the same result - not supplying enough power to the HDD. Just my thoughts on what you have described. |
Iantech (16386) | ||
| 1336297 | 2013-04-10 11:32:00 | Since MAC's don't break :rolleyes: You must have the 1 in a million that does ;) Anyways -- from past experience from Icows link, I have delta with Connect NZ relating to other name brand windows Computers that were warranty jobs, they weren't to bad. No Idea about MAC's though. I have had quite a few calls from people asking about fixing MAC's that have obvious hardware problems, and some repair places (non Mac service recognised agents) have been less than "polite", some taking months ( yes months) to get the computer back to the owner. Being a MAC, don't expect it to be cheap to repair. Several people I have spoken to say its almost cheaper to buy a new one esp if its a motherboard problem. |
wainuitech (129) | ||
| 1336298 | 2013-04-10 20:21:00 | I'll take it to yoobee simply because it's close, if they dick me around again I'll not be happy though. After charging me $160 just to tell me what I all ready knew they wanted $180 to attempt to take the data off the drive and a further $180-200 to install a new HDD. $83 for the new HDD and an overnight copy of the data with some nice OSx based recovery software and done. For any poor "normal" person that would have been nearly $500 to replace a HDD and that STILL wouldn't have fixed the problem! Anyway - as from last night, still can't get the on board SATA to work, I don't think its screws, just coincidental. When it works from boot it's ok, and when it sleeps I'm guessing it must be the sleep/wake trigger that causes the SATA controller to bugger off, hence the HDD can't be found and the OS sticks up the coloured wheel. It boots totally fine, sleep/wake and all the bells and whistles from the external drive so the HDD is fine. I'll take it in, kindly explain to them the problem and hope like hell a magical "genie" who knows whats up will take my money and do something useful with it. I swear, if they come back and say "SATA controller is dead - nothing we can do, $180 for data recovery" :rolleyes: |
The Error Guy (14052) | ||
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