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Thread ID: 33092	2003-05-07 01:20:00	Modem failure	Chris Randal (521)	Press F1

Post ID	Timestamp	Content	User
141948	2003-05-07 01:20:00	Our (28.8k) modem refuses to connect, coming up with a 630 error code and locking up the mouse. Win 98SE. Paradise were very helpful, and told me to reset a couple of things, but that didn't work. I tried uninstalling and reinstalling, but Windows did not then recognise any modem installed. I pulled the modem out and put it back - very firmly (but gently). All the wire connections have been checked and sprayed with contact cleaner. The modem is on an extension cord, which checks out when a phone is plugged in. On the my Computer>devices>diagnostics I get a response when I click on more details but the maximum speed is "not recognised (I think)" Should I cut my losses and get a new modem and will that definitely fix it? Many thanks Chris	Chris Randal (521)
141949	2003-05-07 01:51:00	Sounds like this is an internal. Got a friend with an external you can try to test the theory that it is the modem? robo.	robo (205)
141950	2003-05-07 01:56:00	Unfortunately no......... I don't really want to replace the modem (even at $22 from QMB), if it ain't going to fix it. It is a P2/150 with 32mb RAM. We have talked about a brand new system - but money is tight, however we need more power (who doesn't)........ Thanks for the reply Robo	Chris Randal (521)
141951	2003-05-07 01:56:00	Fisrt use the My Computer/Device Manager page and check that there is no major conflict. If the mouse is using a serial port, and the modem has defaulted itself to be the "same" serial port, the mouse will be found first. And the modem might not. :D The locking up of the mouse might be significant. Try booting without a mouse. (You can use Ctrl/Esc and cursor keysto get the Start menu to shutdown if needed). If it finds the modem, that is the problem. You could try putting the mouse on the other serial prot, or find how to make the modem use an appropriate port. (COM1 and COM3 conflict, so do COM2 and COM4).	Graham L (2)
141952	2003-05-07 02:00:00	No conflicts reported. Mouse is on COM2 / Modem on COM4 (from memory) and that is the way it has been since we were given the machine last year. Only 3 COM ports and 1 LPT for the printer.	Chris Randal (521)
141953	2003-05-07 02:07:00	Well, I would try to set the modem to COM3 (or move the mouse to COM1). I'm assuming that this is an "older" ISA bus computer, and the "legacy ports" use IRQ 3 for both COM2 and COM4. IRQ is "non-shared" between COM1 and COM3. The way that the interrupts are implemented means that they can't successfully share. PCI bus can sometimes share. :D	Graham L (2)
141954	2003-05-07 02:10:00	So I'm not physically moving anything, just setting the ports in the device manager? Sorry if I'm a bit thick...............	Chris Randal (521)
141955	2003-05-07 02:14:00	I prefer externals for a wide range of reasons, and this is one of them. I would try the reset to factory settings on the modem (the old AT&F at the command prompt). You need to get into a terminal emulator for that. Hyperterminal does the job. Get the OK response from that, then try manually dialling out. I normally ring my cellphone to see if a modem works: ATDT021999999 <enter> If your phone rings, then you know that part is working. Worth a crack. Good luck. robo.	robo (205)
141956	2003-05-07 02:15:00	I'd unplug the mouse from the COM2 socket and move it to the COM1 socket at the back. ;-) The modem might have jumpers to select the port it will use, or it might be an ISA Plug and Play ...	Graham L (2)
141957	2003-05-07 02:16:00	The problem is the COM port settings. The reason that you usually don't have devices on COM1 and COM3 (or COM2 and COM4) at the same time is that they are both using the same interrupts. If they both try to use the port at the same time, the PC will lock up (the probem you are having). If it's a ISA modem, look on the card for jumpers to set the COM port and change it to COM2 or COM4. If it's PCI, you may have to go through the user manual and look for something about manual settings (not quite sure on how to change PCI modems' COM port settings manually). Either that, or change the mouse to another serial port (or buy a PS/2 mouse).	wintertide (1306)
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