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Thread ID: 127874	2012-11-19 06:20:00	Novopay - pr disaster	Digby (677)	PC World Chat

Post ID	Timestamp	Content	User
1313459	2012-11-21 19:45:00	SNAP !	SP8's (9836)
1313460	2012-11-21 20:43:00	My wife is an admin/payroll at a local school, has been for the past 7 years. According to her before the move to novopay they had a pretty easy sail, some issues arised from time to time but rare. Now my wife is losing her sleep over this as the stuff ups (at her school only) are innumerable and teachers miss on their pay or get paid incorrectly, and sometime more that their dues. According to my wife, and I must rust her as she knows everything, it is chiefly human errors that contribute to this travesty of a pay system. She told me of one instance last pay where she sent a payslip to novopay and they isuued the wrong pay, my wife emailed a human being with the corrections and they in turn re-issued ANOTHER pay ... you guessed it, same as previous. It took her several emails to have it all sorted and retrieve the extra money. No doubt they will get it right in time, in the meantime people not getting paid in time may encounter dishonoured payments' fees and according to my wife these are taken care by the ministry of education... surprise, surprise...	Sanco (683)
1313461	2012-11-21 20:51:00	I seem to remember Sanc throwing away his Encyclopedia Britannica when he realised his missus knew everything.	Cicero (40)
1313462	2012-11-21 21:11:00	My wife is an admin/payroll at a local school, According to my wife, and I must rust her as she knows everything, it is chiefly human errors that contribute to this travesty of a pay system. She told me of one instance last pay where she sent a payslip to novopay and they isuued the wrong pay, Whose human error? Surely the system doesn't involve re-entry of information so unless the "system" mangles the data, what comes out reflects what goes in.	PaulD (232)
1313463	2012-11-21 21:18:00	Whose human error? Surely the system doesn't involve re-entry of information so unless the "system" mangles the data, what comes out reflects what goes in. Exactly Paul, after all a system is as efficient as the data inputed in I believe. My wife does not have access to the payroll software system they use to administer pay, what she does she emits the payslips which then she send (emails) to the people validating this and issuing pay. There lies the discrepancies I understand from what she is saying.	Sanco (683)
1313464	2012-11-21 21:24:00	Exactly Paul, after all a system is as efficient as the data inputed in I believe. Some here may not have heard of GIGO which stands for garbage in garbage out	mikebartnz (21)
1313465	2012-11-21 21:34:00	Some here may not have heard of GIGO which stands for garbage in garbage out I had heard of *GIGOLO* Garbage In Garbage Out Lame Outcomes lol	Sanco (683)
1313466	2012-11-21 21:39:00	Mr Rawlinson said there would be inevitable teething issues with Novopay given the system had managed more than a billion dollars in salary payments, made more than 550,000 separate pay transactions and managed 50,000 calls. Up to 100,000 education staff are being managed by about 150 Talent2 staff. He's been through the standard training school for explaining messed up computer systems. 550,000 separate transactions - "always quote BIG numbers to impress people." But he didn't quote the big numbers of $$$ that they were paid for the job. I'm sure banks handle many thousands of "separate transactions" in a single day, generally without having scores of customers complaining. Computer payroll systems have been around (being improved) for some 40 years so it's hardly new ground. And it's apparent that there was a previous system paying teachers without too many problems, so the task was only to introduce improvements and efficiencies. This wasn't a case of reinventing the wheel! I've always felt that those creating new systems tend to rely too much on their (mis)conception of the task, rather than relying on input from the people on the ground already carrying out the task.	coldot (6847)
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