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| Thread ID: 131188 | 2013-04-29 11:18:00 | DSL cuts out | Greven (91) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1338856 | 2013-04-29 11:18:00 | Since the crap weather started down here, my DSL has been cutting out several times every day, but my phone is no worse than usual. That is a problem because Snap wiring & maintenance insurance only covers problems with voice calls, not DSL issues. I have disconnected all but one phone jack & ran cat 5 to it from the junction box in my ceiling where the heavy cable from the street is joined to my house wiring, replaced the filter & phone cable & even tried another router (although I admit it is a second hand Thomson) Is there anything else I can do without calling in Chorus & paying them to say "working fine now, I don't have a couple of hours to wait for it to cut out"? I am currently using a Netcomm NB6Plus4Wn router |
Greven (91) | ||
| 1338857 | 2013-04-29 11:27:00 | When it disconnects, log in to the router and see what's up. My gut instinct is it'll likely be losing the DSL signal entirely (Meaning you shouldn't see a "sync speed"). Something else you can try is ringing them and having them modify the DSL Profile you're on to a long-rang / robust profile, see if that improves it. If not, and it's a legit line fault, then good luck battling Chorus, it's a mission and a half (Speaking from experience). |
Chilling_Silence (9) | ||
| 1338858 | 2013-04-30 11:50:00 | Not what I wanted to hear, but I suspected as much. Does a robust profile slow down the connection? | Greven (91) | ||
| 1338859 | 2013-04-30 12:31:00 | Snap wiring & maintenance insurance only covers problems with voice calls, not DSL issues. That's handy to know. Pretty pathetic from an ISP, too. What happens if you used VOIP? You're basically paying insurance for nothing? |
Agent_24 (57) | ||
| 1338860 | 2013-04-30 17:53:00 | Yes, usually you sync at a slightly slower speed. Could be a 10-20% difference? | Chilling_Silence (9) | ||
| 1338861 | 2013-05-01 03:21:00 | You have tried most things already, next step is to talk your isp. I'm not sure you can go direct to chorus anyway but your isp can get statistics of disconnects etc to get an Idea if there's a problem. Several a day should definately count as faulty. Be prepared for them to ask you to go through it all again, help desks just follow their scripts most of the time. |
dugimodo (138) | ||
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