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Thread ID: 34161 2003-06-05 13:59:00 I Keep Getting Disconnected from My ISP intelliagent (429) Press F1
Post ID Timestamp Content User
150103 2003-06-06 11:18:00 Adding AT&F will not give a slower connect speed.

What operating system are you using.

Advise your modem model and I will give you the correct extra setting
.
For Win 95 98 ME
Double-click on My Computer, then double-click on Dial-Up Networking.
Right-click on the ISP connection icon and choose Properties.
What is in the box "connect using"

For Win XP
Start/ control panels/ phone and modem options
Click on Modem tab, what modem is showing installed. 		Jim B (153)
150104 2003-06-06 11:19:00 > To bmason:
>
> Yes, you guessed it - do you live in Central North
> Island around P.North to Wanganui way ?

Nope, never even been to that island :-). I'm in dunedin. 		bmason (508)
150105 2003-06-06 11:28:00 To Jim B:

Win 98 - SupraExpress 56i Pro
the line AT&F wasn't to slow it down, it was to make it more stable, apparantly.


To bmason:
Do you (or anyone else you know) let them know that your service is patchy ? if not, get into them mate !! 		intelliagent (429)
150106 2003-06-06 11:39:00 You can only make the modem more stable by connecting at a slower speed.
AT&F only sets the modem back to default settings and will be doing nothing to help.

Do the following and if the disconnects stop and downloads are more consistant then this will confirm it is a modem phone line.
After confirming this it may be possible to increase the speed with adjustments to the setting and still avoid the disconnects.

Double-click on My Computer, then double-click on Dial-Up Networking.
Right-click on the ISP connection icon and choose Properties.
Click the Configure button.
Change maximum speed to 38.400
Click the Connection tab.
Click the Advanced button.
In "Extra settings," enter the string. +MS=V34
Click OK to save changes.
Shut down the computer and restart to activate the changes. 		Jim B (153)
150107 2003-06-06 11:44:00 Make sure you delete everything in extra settings before you type in +MS=V34 Jim B (153)
150108 2003-06-06 11:55:00 OK Jim B:

I'll give that a go and let you know later how it works (after I log-off this session and restart) - but won't this work at 57,600 - or is the slow connection speed part of the deal

cheers 		intelliagent (429)
150109 2003-06-06 12:01:00 That extra setting gives a connect speed of 33k but you might find you will be downloading faster then you were before and prevent the disconnects.

The max speed setting is the modem to port speed and does not affect the speed your modem connects at but is best set at 38400 with that particular extra setting.. 		Jim B (153)
150110 2003-06-06 12:02:00 OK - I'll give it a go and let you know (tommorrow) how it goes intelliagent (429)
150111 2003-06-07 00:12:00 YOU-REEK-A

well, sort of - the first time I tried it I got the "BLUE SCREEN OF DEATH" nad had to restart [hey it's good enough for bill gates] but afyter that the connection seems fine (although it was an intermittent fault anyway).

But the noticable thing is - that with the slower setting, there is no discernable slowdown in my computers activity - in fact I would be confident to say that there is no difference at all.

The ISP said that I had to use the 57,600 setting to synchronise with their equipment, obviously a slower setting than that is not a probnlem.

thanks Jim 		intelliagent (429)
150112 2003-06-07 01:04:00 The reason you do not notice any difference is because even though you were showing an initial faster connection previously your modem would have been down training to try and maintain a connection speed the phone lines could maintain and the end result would have been quite a slow download time with pausing and disconnects eventually.

With the slower connection speed your modem will maintain a more constant download rate and and hopefully prevent the disconnects.

If you still have trouble then it is likely to be phone line and you should get Telecom to do a line check.
If the line check is OK then it will be probably be ISP related, possibly bandwidth congestion or similar

You can confirm this easily enough by signing up to another ISP for a month to get a comparison. 		Jim B (153)
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