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Thread ID: 34307	2003-06-09 09:59:00	ot more help desk Q	johnboy (217)	Press F1

Post ID	Timestamp	Content	User
151256	2003-06-09 09:59:00	Here are some conversations which had actually happened between help desk people and their customers . Customer: "You've got to fix my computer . I urgently need to print a document, but the computer won't boot properly . " Tech Support: "What does it say?" Customer: "Something about an error and non-system disk . " Tech Support: "Look at your machine . Is there a floppy inside?" Customer: "No, but there's a sticker saying there's an Intel inside . " -=+=- Tech Support: "Just call us back if there's a problem . We're open 24 hours . " Customer: "Is that Eastern time?" -=+=- Tech Support: "Ok, now click your left mouse button . " Customer: (silence) "But I only have one mouse . " -=+=- Customer: "Excuse me can I use this disk? It has a hole in it . " -=+=- Tech Support: "Do you have 3 1/2 inch diskettes?" Customer: "No, I only have 3 of them . " -=+=- Tech Support: "I need you to right-click on the Open Desktop . " Customer: "Okay . " Tech Support: "Did you get a pop-up menu?" Customer: "No . " Tech Support: "Ok . Right click again . Do you see a pop-up menu?" Customer: "No . " Tech Support: "Ok, sir . Can you tell me what you have done up until this point?" Customer: "Sure, you told me to write 'click' and I wrote 'click' . " -=+=- Customer: "Now what do I do?" Tech Support: "What is the prompt on the screen?" Customer: "It's asking for 'Enter Your Last Name' . " Tech Support: "Ok, so type in your last name . " Customer: "How do you spell that?" -=+=- Customer: "I received the software update you sent, but I am still getting the same error message . " Tech Support: "Did you install the update?" Customer: "No . Oh, am I supposed to install it to get it to work?" -=+=- Tech Support: "Is your computer on a separate telephone line?" Customer: "No . " (clicks the button to log on to our service) Tech Support: "Well then we can't--" Customer: "It says 'no dial tone' . " Tech Support: "That's because you're on the line with me right now . You need to--" Customer: "No, that's not it . It does this all the time . I just have to try a few times, and it will let me through . " Tech Support: "No, ma'am . It's not even trying to dial right now because you're on the phone with me . " Customer: "It must be busy . I'll try again later . " -=+=- Customer: "I'm having trouble installing Microsoft Word . " Tech Support: "Tell me what you've done . " Customer: "I typed 'A:SETUP' . " Tech Support: "Ma'am, remove the disk and tell me what it says . " Customer: "It says '[PC manufacturer] Restore and Recovery disk' . " Tech Support: "Insert the MS Word setup disk . " Customer: "What?" Tech Support: "Did you buy MS word?" Customer "No . " -=+=- Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?" Customer: "Wow . How can you see my screen from there?" Tech Support: "Years of training . . . " -=+=- Tech Support: "What type of computer do you have?" Customer: "A white one . " -=+=- Customer: "I'm going to be using Windows NT . Should I get the Server or Workstation version?" Tech Support: "Well, are you using it as a workstation or as a server?" Customer: "A server . So, which one do I get?" Tech Support: "The server version perhaps?" Customer: "Which one is that?" Tech Support: "Windows NT Server . " . Customer: "Ok, thanks . " -=+=- Tech Support: "Type 'A:' at the prompt . " Customer: "How do you spell that?" -=+=- Customer: "I can't log in to my account . " . Tech Support: "Ok, let's look at your configuration . " Customer: "Ok . . . but I know that my User ID is case sensitive . " Tech Support: "Yes it is . Ok, what does it say in the 'User ID'field?" Customer: "'Case Sensitive' . " -=+=- Tech Support: "What's on your screen right now?" Customer: "A stuffed animal that my boyfriend got me at the grocery store . " -=+=- Tech Support: "What operating system are you running?" Customer: "Pentium . " -=+=- Tech Support: "What does the screen say now?" Customer: "It says, 'Hit ENTER when ready' . " Tech Support: "Well?" Customer: "How do I know when it's ready?" -=+=- Customer: "Do I have to hit 'F' and '8' at the same time	johnboy (217)
151257	2003-06-09 10:04:00	Sure could do with more...thanks for your contri...LOL	Garibaldi (3838)
151258	2003-06-09 10:09:00	Thanks, That's put a smile on my dial and made my day complete ;-)	Chilling_Silently (228)
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