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Thread ID: 34449 2003-06-13 08:07:00 Attachments Bass (4011) Press F1
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152298 2003-06-13 08:07:00 I have Outlook Express 6, Windows XP, Word and Works.

Attachments in Word will not open. Any suggestions ?? Bass
Bass (4011)
152299 2003-06-13 08:15:00 In Outlook Express, Tools | Options | Security |

Remove the tick from "Do not allow attachments to be saved or opened that could potentially be a virus"
godfather (25)
152300 2003-06-13 08:28:00 Godfather - Thanks for suggestion and prompt reply. I'll try that. Bass. Bass (4011)
152301 2003-06-13 08:36:00 Godfather - Tick was already removed. bass Bass (4011)
152302 2003-06-13 08:37:00 When you say "attachments in Word will not open", can you explain exactly what happens when you try to open them? godfather (25)
152303 2003-06-13 08:42:00 Also what version of Word do you have, and what version has created the attachment? Later versions of Word will open documents created on earlier versions but not always the other way round.
It depends on how the sender saved the document.
godfather (25)
152304 2003-06-13 08:52:00 Godfather - Paper Clip is dim as though it is not active bass Bass (4011)
152305 2003-06-13 08:56:00 Godfather - Word 2002. version of sender not known. Bass Bass (4011)
152306 2003-06-13 09:23:00 > Godfather - Paper Clip is dim as though it is not
> active bass

Its likely a problem in Outlook Express then. Word 2002 will open anything, as Word 2003 is still in testing. Thats assuming there actually is an attachment, some people are forgetful about attaching the file!

Sorry, can't help beyond there.
I gave up on Outlook Express years ago due to its complexities when I only needed a simple e-mail that works.
godfather (25)
152307 2003-06-13 11:49:00 If the paperclip is greyed out and you cannot access/save it, try this instead ... On the email with the attachment click Forward and see whether you can then open it up from the attachement line. If it does open, try saving it from there.

These attachment definitely have a .doc extension? There is no tick under the Tools > Options > Security as Godfather said earlier?

Jen
Jen C (20)
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