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| Thread ID: 34492 | 2003-06-14 19:25:00 | Boot problems after updating Norton AV | Tony.br (4018) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 152570 | 2003-06-14 19:25:00 | I wonder if any of you happen to have come across this problem A couple of years ago tidied and installed a second hand 350 m/hz HP PAVILLION for a friend. This was running W98 Recently, his subscription to Nortons AV 2002 was due to expire, and instead of waiting for me, he rang Symantec and was sold NAV2003 He is computer illiterate, so I had to install it for him and all proceeded normally. However the next day when he booted from cold, during the initial boot phase, (long before windows is starting, it gave a text screen message to the effect that the system had detected an imminent failure in Quantum HD model XXXXX. Back up your data urgently. Press F1 to continue Press F1 and it continues to boot and works 100% until the next reboot. Anyway, this message has stayed the same every cold boot since then. Yesterday I had a chance to look and tried the obvious. ie: Booted from a startup disk, then replaced the Master Boot record (FDISK /MBR) and replaced the system files (SYS C:) but no change. Sure this may be a up-coming HD failure, but why did it occur just after installing an NAV update Before I go through all the procedure of backing up his data, reformatting and reinstating the data, I wonder if I have missed something silly. Any thoughts would be appreciated |
Tony.br (4018) | ||
| 152571 | 2003-06-14 23:59:00 | Hi. Try uninstalling nortons and see if the message still occurs. Run scandisk from windows and see if there are bad clusters/sectors/what-ever on the hard drive, if there are it is a good indecation that the harddrive is on its way out. |
bestworldweb (2052) | ||
| 152572 | 2003-06-15 01:02:00 | > Hi. > > Try uninstalling nortons and see if the message still > occurs. Run scandisk from windows and see if there > are bad clusters/sectors/what-ever on the hard drive, > if there are it is a good indecation that the > harddrive is on its way out. Do what bestworldweb said but before you uninstalling / reinstall Norton Run Scandisk & Disk Defragmenter from Windows under safe mode (look under Windows help on how to get in to safe mode) Also do not know if this will help but try clearing out the windows TEMP file as well. Hope this helps |
stu140103 (137) | ||
| 152573 | 2003-06-15 08:20:00 | this aint anything to do with norton..........its a S.M.A.R.T warning that's (Self Monitoring and Reporting Tool) it's a harddrive warning tool that's often supplied from the manufacturer..........and it's telling you that that drive is on it's LAST legs...............if you value the data on it .........back it up now to cdrom or another drive..............it WILL fail soon best thing you can do is goto the makers site...........and download a diagnostic program and run it that'll tell you for sure .......but SMART is generally accurate and when it says IMMINENT it means it....... if you're not careful that drive will simply refuse to function ............at all.. there I been nice and found this page for you www.maxtor.com go here input the drive type under ATA..........find some diagnostic software to use but before you do ..............dont run that drive at all if you can aviod it untill you have saved all info that you want off it cause every time you start it is that much closer to IMMEMANT failure... |
drcspy (146) | ||
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