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Thread ID: 35488 2003-07-14 06:36:00 Word XP screen display corruption lerl (4229) Press F1
Post ID Timestamp Content User
159619 2003-07-14 06:36:00 On closing down a document the screen display is not cleared completely and a box containing text from the closed document is left on screen on top of any new document or program opened. Has anyone come across this problem. I have experienced this at more than one location. lerl (4229)
159620 2003-07-14 06:55:00 Yes, its not necessarily Word XP, but some application "holds on" to an area of screen memory.

Seems to be more prevalent with on-board graphics chipsets using "shared memory". Updating the video drivers to the latest ones may help.

If you can identify which application last used the "box" area of the screen then uninstall and reinstall that application. It usually co-incides with a dialogue box or display from an e-mail, antivirus or similar program.

That worked once for me, and all has been fine since.
godfather (25)
159621 2003-07-14 09:42:00 Thanks for the thoughts Godfather. The application is predominantly Word XP and the users are moving from one document to another. Operating system Windows XP Pro as well. Drivers are always a good thought and I will update those. lerl (4229)
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