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| Thread ID: 35635 | 2003-07-17 23:35:00 | Defective Philips 170S4 LCD - Legal Question. | nz_liam (845) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 160664 | 2003-07-18 04:52:00 | A quick Google search indicates that Philips operates (or operated) a "zero bright pixel" policy on at least some LCD screen models. Have you actually checked the warranty conditions for pixel fault limitations? Never mind what Philips said on the phone, that may have been a contracted call centre for all you know. I would be talking to the Product Manager now, time to talk to the Organ Grinder instead of the Monkey. Cheers Billy 8-{) |
Billy T (70) | ||
| 160665 | 2003-07-18 04:55:00 | It's the old problem. Making "perfect" products is expensive. To sell new technology, you have to make what the glassworks used to call "commercial" quality. TFT screens are hard to make. They'll get better, but if the sold only the perfect ones, the price would be such that only Governments would buy. Remember MFM disks ... they came with a sheet of paper listing the bad sectors. When you formatted you entered those sector addresses. Now the IDE drives are still tested in the factory, but the bad sectors are mapped out "invisibly" with entries in an EEPROM in the controller. |
Graham L (2) | ||
| 160666 | 2003-07-18 04:58:00 | Aquilatech just said it in spades. You are probably stuck with it unless you can persuade Philips to do the decent thing, but seeing as they recognise the model as a "second grade" screen your chances are not good. TechPac certainly seem to have covered their squidgy bits reasonably carefully too, especially if you ordered on-line :( Caveat Emptor raises its ugly head again. Cheers Bily 8-{) |
Billy T (70) | ||
| 160667 | 2003-07-18 12:27:00 | Yep, checked it out B2B traders can contract out of the CGA and SGA and on the invoice is enough to do it, didnt get to the fair trading act, but I bow to superior knowledge AFATG. I bet Philips would just love the Second Grade moniker on their line of LCD's, it's food for thought on my impending LCD purchase. Cheers Murray P |
Murray P (44) | ||
| 160668 | 2003-07-18 13:08:00 | The other day I came across a site about the defects with a monitor and from memory yours would be covered. I wish I could remember the site(I will do a search within my history) so that I could be more helpfull but I would try to take them to the cleaners over that. I also think you would be covered under the Consumer Guarrantees Act over that. | mikebartnz (21) | ||
| 160669 | 2003-07-18 13:14:00 | I would like to know the difference between Personal and business I think the law would still be the same. | mikebartnz (21) | ||
| 160670 | 2003-07-18 14:08:00 | Hi, Well firstly thanks everyone for the huge amount of advice you have given me, defiantly food for thought, I have finally got somewhere with TechPac, this time i got through to the receptionist, who suggested their philips product manager rather than the RA people, so that's a start, otherwise I'm sure a few letters mentioning legal action to both philips and TechPac and Philips couldn't hurt, nor could a letter to the pc world editorial section (nothing like a bit of bad publicity to get things moving). Well I will let you know what the outcome of talking to the philips product manager is on monday, and thanks again for your help. Cheers Liam |
nz_liam (845) | ||
| 160671 | 2003-07-18 22:58:00 | The problem is different manufacturs have different specifications with regards to dead pixels...for a more in depth insite i suggest you go here www4.tomshardware.com I think you will find that your monitors fault falls into the acceptable range with one always on pixel you need to have more to claom warrenty LCD monitor buying is definiatly a see it go before you buy. cheers |
powerhouse (4258) | ||
| 160672 | 2003-07-19 00:20:00 | Mike, sometimes you have to trust people with experience. How many times do I have to post on this thread before people accept that the law distinguishes personal from business purchases. They are not hard to differentiate. In simple terms, personal purchases are those made by the ubiquitous "man in the street" who selects products and services from retail suppliers for his own personal use, as opposed to use in trade. If purchased for resale or for use in business, the sales are exempt from the CGA and a number of other leagel protections. Believe it. Liam, don't waste your time threatening legal action, in the Product Managers's shoes I would simply laugh and tell you to go ahead. Concentrate on reputation and lack of adequate warning that bright pixels might occur. IMHO this should be drawn to the attention of every buyer either on all advertising, or on label on the box advising return of the product unopened if this possibility is not acceptable. Cheers Billy 8-{) |
Billy T (70) | ||
| 160673 | 2003-07-19 00:21:00 | Mike, sometimes you have to trust people with experience . How many times do I have to post on this thread before people accept that the law distinguishes personal from business purchases . They are not hard to differentiate . In simple terms, personal purchases are those made by the ubiquitous "man in the street" who selects products and services from retail suppliers for his own personal use, as opposed to use in trade . If purchased for resale or for use in business, the sales are exempt from the CGA and a number of other legal protections . Believe it . Liam, don't waste your time threatening legal action, in the Product Managers's shoes I would simply laugh and tell you to go ahead . Concentrate on reputation and lack of adequate warning that bright pixels might occur . IMHO this should be drawn to the attention of every buyer either on all advertising, or on a prominent label on the box advising return of the product unopened if this possibility is not acceptable . Cheers Billy 8-{) |
Billy T (70) | ||
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