| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 35635 | 2003-07-17 23:35:00 | Defective Philips 170S4 LCD - Legal Question. | nz_liam (845) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 160654 | 2003-07-18 02:15:00 | Watch out with Viewsonic, NEC were suing them because they overstated specifications. | KiwiTT (4082) | ||
| 160655 | 2003-07-18 03:01:00 | > > *cough* If you and I were less > ethical persons, we might consider spiking > the electronics, as a dead LCD screen > should fit nicely within their warranty policy Just hope they don't read these forums. |
-=JM=- (16) | ||
| 160656 | 2003-07-18 03:25:00 | Based on Manufacturer's warranty - Allow for 7 Dead Pixels - no replacement if within such an industrial standard | metla (154) | ||
| 160657 | 2003-07-18 04:14:00 | What about stuck pixels, specs? as above they would be more intrusive. I'm not sure on B2B for fair trading or other goods/consumers law but, they can put whatever they like on their packing slips or invoices, you can't contract out of a law, if it applies. Terms on invoices/statements other than payment, and even then, are a little after the fact IMHO, terms need to clear before you purchase , especially B2B because you are in effect creating a contract. Anybody got the ABC on this? Cheers Murray P |
Murray P (44) | ||
| 160658 | 2003-07-18 04:22:00 | TechPack do not have a choice. They have to accept returns (even if the product has been opened), as long as: a) the product was bought for personal/home use - NOT commercial/business b) is faulty in some way (dead pixels in your case), c) not fit for intended purpose (a monitor for a computer, which in theory should not have dead pixels - which would interfere with normal use). If you purchased it for commercial use, then you have to listen to them, but if you purchased it for your own use, then you have a right to have it replaced. Threaten them with the CGA, and see what happens. It is TechPack's responsibility to sort the problem out with Philips, not you. You only need to argue with TechPack. |
somebody (208) | ||
| 160659 | 2003-07-18 04:25:00 | Err... for future reference, I'm not a lawyer. I've just had too many bad experiences with retailers which have caused me to research consumer law extensively. | somebody (208) | ||
| 160660 | 2003-07-18 04:35:00 | Well Tech Pacific don't sell to the general public. They sell to resellers. I think it's pretty much up to them. | -=JM=- (16) | ||
| 160661 | 2003-07-18 04:37:00 | Consumer law does not automatically apply to commercial transactions, in fact, the CGA makes specific provision for suppliers to opt out of the Act for goods and services provided for commerical purposes. Thus Techpac can opt out, as indeed do DSE and just about every other supplier. Next time look at the fine print on your receipt or invoice. Moral obligations are another thing altogether, but require a delicate touch to progress successfully. I still see no comment about the warranty aspects of locked on pixels. Surely somebody knows how these are regarded? They are infinitely more offensive than dead pixels because the eye is drawn to them. Cheers Billy 8-{) [b][pre]JM: I would never have made that comment if I thought that Liam would act on it. It was intended to illustrate the risks that companies take by unreasonably restricting claims. If their production quality isn't up to it, they shouldn't sell them as premium products. |
Billy T (70) | ||
| 160662 | 2003-07-18 04:46:00 | > > *cough* If you and I were less > > ethical persons, we might consider spiking > > the electronics, as a dead LCD screen > > should fit nicely within their warranty policy > > Just hope they don't read these forums . I suspect Billy was jesting but even if he was not, it would be very foolish to try that now that the complainant has already contacted Philips and the supplier and his problem made known to them . |
tommy (2826) | ||
| 160663 | 2003-07-18 04:52:00 | Philips do offer a zero bright dot pixel policy on their 170B4 range of monitors, but these cost a bit more. And to be fair to both Philips & Techpac, the 170S4 comes with this warning clearly visible from Techpac's site: ***Zero Bright Dot Pixel Policy Does NOT apply to this panel*** For some people, this isn't too much of a concern, and they are happy to live with a dead pixel if it's going to save them $100 odd dollars. Philips are just catering for this 'entry level' market. Maybe you should have bought the 170B4 instead. |
aquilatech (2838) | ||
| 1 2 3 4 | |||||