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Thread ID: 35758 2003-07-21 01:03:00 Reinstalling win xp home Ladybug (3129) Press F1
Post ID Timestamp Content User
161701 2003-07-21 03:04:00 Hi again Booty

Have read your reply and I'm embarrased to say I get lost on point 5. Can I just say what we basically use the computer for is emailing, viewing websites and playing games. I don't really have much knowledge as far as things go so unsure which option to take. We arnt visually impaired.

Point 6 - He did say to format under NTFS.

and 7 when your talking about an active internet connection yes we do we are logged onto xtra and he told me i would just have to do a reinstall off their disk - is this right?

I'm sorry if people are laughing at me by being a bit unsure and over cautious but not understanding computer lingo doesnt help much.

Thanks Ladybug
Ladybug (3129)
161702 2003-07-21 04:18:00 OK Ladybug here goes.

5.choose the drive and partition where XP is installed (ie, C: drive )

6.format C: drive with the option NTFS

7.don't do 7 just click next it will be ok.
BootyLicious (526)
161703 2003-07-21 08:34:00 Hi well we have done it and installed windows again. The problem the technician was trying to solve has been fixed but I now have to sort out a few problems.

i have reinstalled xtra and connected to the internet thats fine i also had to reinstall nortons but I have a firewall but have no antivirus??? how do i get my antivirus back???

also i have lost incredimail which is fine with me and now i will be using outlook express but how do i stop it from showing me the letter - something to do with a preview pane????

thanks ladybug
Ladybug (3129)
161704 2003-07-21 08:51:00 > and now i will be using outlook express but how do i
> stop it from showing me the letter - something to do
> with a preview pane????

Hi Ladybug, well done with your reinstall :-), with regard to your second problem - how to change/remove the preview pane in outlook express:

You will find the Preview pane setting Under - View - layout - then untick the preview pane setttings there ;-) HTH

Sorry i can't be of any help with your Nortons, as it sounds like you are using Norton system works, or the like, and i only have N.A.V, but i am sure somebody else will be along soon to help with that one :-)
J ZEP (336)
161705 2003-07-21 09:06:00 > i have reinstalled xtra and connected to the internet
> thats fine i also had to reinstall nortons but I
> have a firewall but have no antivirus??? how do i
> get my antivirus back???

what firewall are you using? is it nortons inernet seurity if so Nortons AV is on that CD.
Did you have it on a cd when you got your PC?
If you can't find any antivirus email me at webemailme@yahoo.co.nz
and i will send you a link for you to download some antivirus software.


> also i have lost incredimail which is fine with me
> and now i will be using outlook express but how do i
> stop it from showing me the letter - something to do
> with a preview pane????

hope J ZEP has help with this.
BootyLicious (526)
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