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Thread ID: 36704	2003-08-18 06:10:00	Good on Ya Paradise.net	Steve Askew (119)	Press F1

Post ID	Timestamp	Content	User
168361	2003-08-19 22:47:00	>>however we have still dealt with in excess of 300 phone calls in the first 5 days Hope you forwarded their calls to Microsoft :D	Dolby Digital (160)
168362	2003-08-20 00:36:00	I am an EX Paradise customer. My letter box was full of rubbish, the whole world seemed to be concerned about the state of my genitals :) Despite repeated requests not to send me mail that was not specifcally addressed to me, and me only, nothing was done. I also have a mail box with Ihug which is quite unusable as it gets so much spam, last time I looked it had 3600 messages in it. I asked them to empty the box, but as usual nothing was done. I hate to think how much space on their server is taken up by spam. I have been with Orcon for a couple of months now, and have never had mail which was not correctly addressed to me. I suggest that standard practice should be to delete all mail over a week old, unless directed to keep it, for when you are on holiday or something.	Mzee (158)
168363	2003-08-20 04:11:00	lol at the paradise employee comment, he's probably their CEO incognito... I would like to comment however I had an address @ kiwihosting for over a year without spam until i pissed someone off ( unintentionaly of course) who gave my details to a couple of notorious spammers. So none of us are safe	dotcommander (4338)
168364	2003-08-20 06:18:00	> whiskey i think you've clearly shown your archaic > views. The fact that you had to try and pick holes in > a brief analogy shows that you lack a customer focus, > > > and for your info i was around before the internet, > in the days of 9.6k modems and BBS's > > So i know how things of changed, how kind of you to > NOT point out that some of the reason prices for > internet have dropped is because the price per MB > that you pay has dropped. Yes ISP's are squeezed for > margins and yes hundreds of ISPs have popped up over > the place economists call it "COMPETITION" > You moan that margins are squeezed and customers want > help within things unrelated to the internet, like i > say isn't this a call for a move from ISP to > CSP........ i wouldn't ask you to fatham the idea > because i know you've already got your mind set My mind is far from set, and my views far from archaic. Chances are I'm younger than you, however being inside an ISP as I doubt you are actually gives me a hell of a lot more insight to the real problems faced than your obvious external view. A CSP is a great idea, but you have to look realistically at the costs of this sort of thing. Your average PC store is essentially a CSP, without providing internet access - and they will charge $80 per hour for examining. You really need to think realistically about the scope and size of support and the costs of implementing it. To Telephone diagnose and repair computer systems as an entirety as a mind boggling concept - the infinite combinations of hardware, software, even completely different platforms all requiring vast knowledge to deal with. Add to that the fact that customers calling helpdesks are generally fairly computer illiterate the fact that advanced fixes such as editing the registry is going to be fairly difficult to explain when getting them to right click is a battle. If you really thought about this realistically and tried putting financial costs, knowledge base, plus the inherent difficulties of the telephone medium I think you'd start to see that it isn't really an effective feasibility.	whiskeytangofoxtrot (438)
168365	2003-08-20 06:56:00	Jusr wish there was a filter for blocking gobble-de-gook...ive stopped the dicks, cocks and other names for gentilalia from my inbox but i need a filter that can distinguish that this >>> enlarge your peeeeeen*s <<<< is **** i dont want oh and hey... definately dont need, he he ...	dotcommander (4338)
168366	2003-08-20 06:59:00	> An no I won't reveal which ISP I am employed by. Why not, WFT? You might gain yourselves plenty of new customers wanting that kind of service. :-)	Susan B (19)
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