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Thread ID: 36965 2003-08-25 00:15:00 SystemWorks 2003 + Win2K + "ccApp not responding" during logoff or shutdown Billy T (70) Press F1
Post ID Timestamp Content User
170216 2003-08-26 04:57:00 Bang on Kame, and you won by a short head .

Your solution arrived a few minutes before Symantec responded with an explanation and a link to the info below:


Message: "ccApp . exe is not responding" during computer restart or shut down

Situation:
When you restart or shut down your computer, you see the Windows dialog box displaying the message "ccApp . exe is not responding . . . . " Sometimes, Windows closes the program and you can restart or shut down . At other times you must click End Now to close ccApp . exe .

Solution:
This message does not indicate a problem . The main Norton AntiVirus (NAV) host file, ccApp . exe, is in the process of closing all running services . The ccApp . exe file can take some time to close, especially if the computer was shut down before it finished its last startup process .

Be patient . If Windows does not close the application in a few seconds, then click End Now to close the program and allow the restart/shut down process to continue .

And the computer also beat them to it, as I followed your advice and the problem went away . It must have been just one program slow in responding .

That is not to complain about Symantec's service though, the response was prompt and personal, not automated, and actually carried a description of the cause ansd solution as well as the link .

Pity their website can't find "ccApp not responding" though . Apparently had I entered "ccApp . exe not responding" I would have got to the knowledgebase item .

Cheers

Billy 8-{)
Billy T (70)
170217 2003-08-26 04:59:00 Bugger, forgot to enter the line breaks. :( :8} Billy T (70)
170218 2003-08-26 05:42:00 Lol well, problem solved anyway. *Glad I don't have to be reading all over the side of the page anymore and using the right scroll... :) * PoWa (203)
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