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Thread ID: 37086	2003-08-28 06:37:00	Windows 2000	Eddystone (4473)	Press F1

Post ID	Timestamp	Content	User
171151	2003-08-28 06:37:00	Windows 2000 I am unable to install a new modem in my computer. Three different modems produce the same error message when attempting to install them:- “An error occurred during the installation of the device The data is invalid” Can anyone help please?	Eddystone (4473)
171152	2003-08-28 07:35:00	I think that its a problem with permissions, in that the PC is not allowing you to install the hardware . From the Xtra help page: (While it applies to XP, it may also apply to Windows 2000, your risk) [i] This article only applies to Window XP . Xtra does not accept liability for any problems that might occur from the following article . If you aren't sure how to follow the instructions then please consult technical support . If you get the error "The data is invalid" while installing a new modem into your system, you can resolve the error by following these steps . Click "Start" and select "Run" . Type in "regedit" in the open field and click "OK" . The Registry Editor will then appear on the screen Click on the (+) icon next to the word "HKEY_LOCAL_MACHINE" Click on the (+) icon next to the word "SYSTEM" Click on the (+) icon next to the word "CurrentControlSet" Click on the (+) icon next to the word "Enum" Click on the (+) icon next to the word "PCI" Inside the "PCI" folder there are keys like this : (VEN_1471&DEV_0188&SUBSYS_5004144F&REV_10) Each of these keys represent a device installed in your PC . You need to go through all of these keys one at a time . Click on the (+) icon next to the first key and then a subkey will appear below it like this: 3&13c0b0c5&0&10 Click on this key and on the right hand side there will be a value called "DEVICEDESC" Search through all of the "DEVICEDESC" values for each key . You need to match the "DEVICEDESC" value with the type of device you are installing . For ADSL Modems this will read "Network Controller" . For PCI Modems this will read "PCI Communications Device" . For example if the device you are trying to install is an ADSL modem then the "DEVICEDESC" would be "Network Controller" . Or, if the device you are trying to install is a PCI modem then the "DEVICEDESC" would be "PCI Communications Device" . Once you have searched through each of the keys and found the correct "DEVICEDESC" right click on it, and select "Permissions" . Place a tick in the box under the word "Allow", next to "Full Control" . Click on "OK" Close the Registry Editor . Click on "Start", then select "Control Panel" . Open the "System" control panel . Select the "Hardware" tab . Click the "Device Manager" button . Look for the "Other Devices" heading and click on the (+) symbol next to it . Right click on the device name that matches the "DEVICEDESC" value you changed in the registry and select "Properties" . Click on the "Driver" tab at the top of the screen Click the word "Update Driver" . Windows will now ask you for the disk or CD-ROM that contains the driver for the failing device . Once you insert the media and point it to the correct location then the device will now install itself correctly without any errors .	godfather (25)
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