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Thread ID: 37156	2003-08-30 05:59:00	Printer problem	KiwiCJ (1270)	Press F1

Post ID	Timestamp	Content	User
171717	2003-08-30 05:59:00	(I posted this message a couple of weeks ago and got no responses. I don'y know if it's a very obvious answer but I sure would appreciate some help. I have searched PressF1 for earlier similar queries but can't see any directly relevant.) I have an HP DeskJet 970 printer and Win xp pro on a laptop. I originally had the printer connected by serial cable and then wanted to change to USB. I had a lot of trouble getting it to work but after many attempts, fluked it to run ok. However, now every time I turn the laptop on, I get: 1. message on the Task Bar saying "found new hardware". Close that. 2. message from the 'Found New Hardware Wizard' saying "Cannot install this hardware - HP970 printer. There was a problem installing this hardware - specified port is unknown". Close that. 3. another Task Bar message saying "found new hardware - problem occurred during installation - may not work correctly". Thing is, the printer does work fine. I've looked under Printers in Control Panel and there is a check mark next to usb port. I would appreciate any advice on how I can get rid of these messages, given that the printer is otherwise ok.	KiwiCJ (1270)
171718	2003-08-30 06:24:00	I would uninstall it, then run the setup routine to install it exactly as HP dictate. There is a set order for doing the install, and if it's done out of sequence it keeps getting confused.	godfather (25)
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