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Thread ID: 37252 2003-09-01 23:36:00 Modem problems... amazon (3976) Press F1
Post ID Timestamp Content User
172384 2003-09-01 23:36:00 Hi there, this morning whilst trying to connect I got a "error 630, the computer is getting no response from the modem" message...was working fine yesterday. It is a supraexpress 56i, and is the original modem with the comp. a compaq 4020. The modem is seated properly, and I have tried restarting etc, but no luck. Any ideas? Pleaseeeeeeee don't say reinstall drivers as I wouldn't have a clue how to do that! There is no yellow exclamation mark beside it in devices tab..running win98.
Thank you for any suggestions you may have...
amazon (3976)
172385 2003-09-01 23:54:00 Restart you computer and try again.

Have you got the correct modem selected in your dialup connection
My Computer/Dialup networking
Right click your ISP connection and select properties
At the bottom where it says Connect Using check that your correct modem is showing in the box.

Ctrl/Alt/Delete and look for RNAAPP and end task if it is there.

If still not working you may have to reinstall modem driver.
Check Control panels/Modem/Diagnostics/More info
If you get an error modem not responding than it is the modem or drivers at fault.
Jim B (153)
172386 2003-09-02 02:04:00 Well...through all my mucking around I've deleted the modem...:)
Went to driverguide and put the drivers on a floppy but when I tell the computer they are in drive A:, it says they are not there...is there another way of getting them off a floppy?
amazon (3976)
172387 2003-09-02 02:23:00 Try going start-settings-control panel-add new hardware. On the menu that comes up, choose " do not search, I will pick from list" (or something close to it :) ) You can then select modem from the list and hit the "have disk " button near the bottom. Then point it to the A drive. Pheonix (280)
172388 2003-09-02 02:47:00 If you looked at the files on the A drive, how many files are there? If it is xxxx.zip (xxxx = name of some sort) , then that file will have to be unzipped somewhere. If enough room, you could try A drive. Pheonix (280)
172389 2003-09-02 03:20:00 Hi there, It only has one icon with the word "supra" above it, if that is any help...I cannot choose the modem from the list as it is not in the list unfortunately.. amazon (3976)
172390 2003-09-02 03:38:00 No worries, it's working!!! Thank god for that! Thank you for your help.. amazon (3976)
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