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Thread ID: 149308 2020-10-12 20:32:00 Problem with HP 11.6 Chromebook G7 EE 6ZH15PA mzee (3324) Press F1
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1472262 2020-10-12 20:32:00 My Grandson has an HP 11.6 Chromebook G7 EE 6ZH15PA which is out of warrantee.
Most of the time it is fine, but occasionally the keyboard prints nonsense, making log-in impossible. If you slap it on the base it comes right.
I checked the keyboard cable, and cleaned the socket, no change.
If I use an external keyboard (bluetooth or USB) it works fine.
Because it recovers after a thump I feel that it is a physical issue.
Someone suggested placing a plastic shim in the keyboard socket to tighten it.

Any suggestions?
mzee (3324)
1472263 2020-10-12 22:01:00 Someone suggested placing a plastic shim in the keyboard socket to tighten it.

Any suggestions?

I wouldnt , you'll see why not when you see how small & fragile the 'socket' is
Try re-seating the cable
otherwise , a new keyboard and hope that fixes the issue .
1101 (13337)
1472264 2020-10-12 22:32:00 My Grandson has an HP 11.6 Chromebook G7 EE 6ZH15PA which is out of warrantee.


By how long? It may still be covered under the CGA.
piroska (17583)
1472265 2020-10-12 23:06:00 Maybe it is just a key sticking down? rumpty (2863)
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