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Thread ID: 37592 2003-09-12 01:40:00 STUPID MS WORD 2000: NEED HELP URGENTLY. Wilky (776) Press F1
Post ID Timestamp Content User
174741 2003-09-12 01:40:00 I now officially HATE Microsoft with a burning passion. Word 2000 has ****ed up and now NOTHING I DO WILL GET IT TO WORK. I tried GoBack to 7:30PM last night. Obviously the problem had happened by then, cause the bloody thing won't run. All I get is this ****ing useless error message: pheasantshill.co.nz
I use 98SE, and word 2000. And if 2000 doesn't start working I am going to switch to OpenOffice, which I don't really want to do, since I am familiar with Word, and I want compatibility. So PLEASE help!
Wilky (776)
174742 2003-09-12 01:56:00 Hi Wilky,
Would U be Ok re-insalling Office, the whole thing ? If U have installed only word then thats fine. Just un-install completely & re-install. C if it helps, mostly will. Also, Do U have Norton, McAfee etc ? Sometimes, word can request Virus scans from those apps while opening up cauz i might be opening the last used file by default. So check that as well. U can also check for viruses....
Open Office.org is good & its ot that bad after-all (for free !!)

Regards,
Zubin
zubin_kharas (4547)
174743 2003-09-12 01:58:00 Hehe :) Take it easy. It's just a computer!

Have you tried doing a repair on Word 2000?
Go into the control panel - Add / Remove programs
Find Office 2000 or Word 2000 (depending on what you have)
Double-click it and choose Repair.
You may need the CD to do this.

Failing that, find the file on your PC called normal.dot and rename it normal.old then try to start Word.
CYaBro (73)
174744 2003-09-12 01:59:00 Can you reinstall Word? That'd probably fix the problem it's having but it won't determine what caused the problem.

I could just ask you all the steps you took to generate the problem, but the error message is a common error message, and even all the registers displayed it's not going to do much for you unless you're will to debug the program, Find out why it's crashing, etc.
Kame (312)
174745 2003-09-12 02:34:00 Take the simple option first.

Search for and delete (or re-name) all "normal.dot" files. There will be at least one, and it may be marked as a system file, so make sure you have explorer set to display system files.

If you fail to find the file or files, then you are not searching correctly, it has to be there.

Normal.dot is the default template that is opened whenever Word is run. If it gets corrupted, then all sorts of errors occur, including the one like you have.

Word will re-create the file from scratch the first time it is run after the deletion/renaming.

Re-installing Word will not fix this problem, as a re-installation does not replace the file.
godfather (25)
174746 2003-09-12 03:16:00 YES! THANK YOU! I LOVE YOU (not in that way of course :p) but hooray! It works! Thanks a bunch. Wilky (776)
174747 2003-09-12 04:06:00 You are welcome. :) godfather (25)
174748 2003-09-12 04:50:00 Yes I know well Wilky's elated feeling. Godfather, you fixed my problem too last year, Normal.dot corruption, when all avenues seemed to have been covered OldEric (3062)
174749 2003-09-12 06:01:00 So the problem was an abnormal dot. :O

Even so, I can't imagine any mainframe editing programme crashing like that because of a data file.
Graham L (2)
174750 2003-09-12 11:01:00 Hi G'father
Would you care to walk me through locating normal.dot.
Thanks.
Scouse (83)
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