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Thread ID: 40028	2003-11-25 22:12:00	Canoscan 5000f	robertto31 (4907)	Press F1

Post ID	Timestamp	Content	User
194618	2003-11-25 22:12:00	Does anyone have any suggestions as to how to get the Canoscan 5000f to work. I've been trying to install/uninstall it several times, downloaded the latest drivers from Canon uninstall/installed them etc and still won't work. The problem seems to be that my pc won't recognize the driver. It keeps asking for a file/driver with the extension "inf". Apparently this used to be the driver required by windows 98/2000. (That is what the Canon helpdesk people have told me.) The driver that i have has a ".cat" extension which according to the helpdesk is the driver for Win XP. I am running XP professional however whenever i plug in the scanner I get the message " Could not find the required information in the INF". ANY HELP/ SUGGESTION WILL BE IMMENSELY APPRECIATED!!!!!!	robertto31 (4907)
194619	2003-11-25 23:02:00	when you installed XP did you do an upgrade install (ie win98 was still on the pc) or a clean install? CanoScan 5000F support Support & Service USB Scanner not detected or TWAIN not installed PC won't detect the scanner USB won't pick up the scanner "TWAIN not installed" message Scanner not listed in Device Manager REINSTALLING USB SCANNER DRIVERS FROM CD Error occurs, "The TWAIN driver is not installed" or "Scanner not detected" or similar. NOTE: This usually occurs when the Quick Start Guide has not been followed. To avoid this problem occurring when reinstalling, always place the CD in the drive before plugging the scanner in. First, uninstall the Toolbox by going into Start > Programs > ScanGear Toolbox and selecting Uninstall. To uninstall the TWAIN driver, richt-click on My Computer and choose Properties. For Windows 98: Click on the Device Manager tab. For Windows ME, 2000: Click on Hardware tab. Click the button marked Device Manager. For Windows XP: You need to be viewing the Classic Interface (please ask Microsoft if you are unsure how to set this.) Click on Hardware tab. Click the button marked Device Manager. Next, by clicking the plus sign next to both Other Devices and Imaging Devices you will see your scanner listed. Highlight the scanner by clicking it once then press DEL on your keyboard. Confirm that you want to delete the device by clicking OK. Remove the USB cable at the back of the scanner then click Refresh at the bottom of the screen. (Your scanner should be gone from the list.) Ensure all windows and programs (including your antivirus) are closed before continuing. Shut down and restart your PC. Insert the CD. If the Canon startup screen is displayed, exit the screen until you are back at your Desktop. Now plug your scanner in. You should see the New Hardware Wizard display after a few moments. Follow this wizard by clicking Next through to the finish and Windows will reinstall the scanner driver for you. When it is complete, and you are back to the Desktop, eject then replace the CD to reinstall the Scangear Toolbox. (If the Canon Startup screen does not display after a few moments, go into My Computer, right-click on your CD drive, and choose Autorun.) hope that helps :)	tweak'e (174)
194620	2003-11-26 23:41:00	Thanks Heaps for your prompt answer... I have tried that procedure severally times and it still didn't work. I spent almost 2 hours on the phone with the Canon help desk and...surprise surprise, they don't know how to fix the problem. They have asked me to send the scanner to them (in Auckland) and assured me they will sort it out. As i have suspected there is a problem with the driver, however they are certain there must also be a problem with the unit itself. I'll try to install it on my older PC (running win 98) and if it does work...I'll send it back all together and get an HP scanner. Once again thank you for your answer and if I manage to get it to work I'll send some info.	robertto31 (4907)
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