Forum Home
Press F1
 
Thread ID: 40502 2003-12-09 20:37:00 Cannot turn off my computer! (think because of NOD32) mejobloggs (264) Press F1
Post ID Timestamp Content User
198891 2003-12-09 20:37:00 Win XP Pro.

When I go to start, shut down, it restarts, and says that my computer has recovered from a serious error, possibly caused by a device driver.

I am pretty sure it is NOD32, because I just did a program component update, and then this happened.

I dont have a clue how I can uninstall the update, and I don't want to uninstall the whole program, because then im not protected against viruses.

But maybe it is not NOD32? I thought I had heard someone else with a problem like this, is there a patch for XP or something?

Thanks
mejobloggs (264)
198892 2003-12-09 20:44:00 Can't help apart from the suggestion of doing a system restore back to a time previous to the update. Pheonix (280)
198893 2003-12-09 20:57:00 Have a look on the Nod32 site and see if the problem has arisen before. Email them, they may have an answer.

I don't have XP but, there should be an error log somewhere, try Control Panel > Computer Management > Event Viewer and look at the listings in the right window pane (assuming its similar to win2k), Application, Security and System.

Does alert mention any particular driver or any details at all.

Cheers Murray P
Murray P (44)
198894 2003-12-11 01:12:00 I have win XP, and i no that until u find a fix, try putting it in hibernate (press h at the shutdown screen, or press shift and standby will turn into hibernate) however firstyou will need to go to control panel (classic mode) , power settings, hibernate, and make sure hibernate is enabled. a word of warning though, hibernate can do funny things to your hardware, but personally i dont find this. Megaman (344)
198895 2003-12-11 01:19:00 You dont happen to have an nVidia graphics card with recently updated drivers do you, as many people (myself included on works Windows PC's) have had issues with that... ? Chilling_Silently (228)
198896 2003-12-11 05:00:00 theres a function in xp that will automatically restart the puter if it shuts down wrong etc etc.........check this out

control panel/system/advanced/startup and recovery/settings

look for the tick box that says 'system failure - automaticaly restart' and UNtick it..................
drcspy (146)
198897 2003-12-11 05:30:00 Yeah, I have a Geforce 2, with the latest drivers, i think they are 52. something.

Thanks drcspy, I will use that for now, untill i manage to fix the problem At least will be able to turn the computer off now.
mejobloggs (264)
198898 2003-12-11 06:33:00 MeJoeBloggs:

You're not alone then.

Ive stuck with the 44.03 Driver set on all PC's at Work. If you dont want to download the 16 odd MB driver set, goto WindowsUpdate.com and get the latest WHQL ones.

I'd recommend the 44.03 set though :-)
Chilling_Silently (228)
198899 2003-12-11 20:01:00 Nah, its not that, I have had 52. whatsit going for a few months fine, this problem only happened the other day, after I updated NOD32. mejobloggs (264)
198900 2003-12-12 01:36:00 I have just updated my NOD also....no problems had or found...don`t know if it helps. albatross (343)
1 2