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Thread ID: 40521 2003-12-10 05:31:00 OT: Trouble with trademe nz_liam (845) Press F1
Post ID Timestamp Content User
199165 2003-12-10 05:31:00 It all started with me visiting a clients/friends place, he had a laptop really cheap on trademe; since it was already listed I decided to place a moderate size autobid on it, as I did not want to forfeit the auction process by arranging a private sale...

As it ended up I did not win the auction, however the idiots at trademe still thought it would be a fun idea to disable my accounts for no valid reason!!!X-(X-(X-(X-(X-(


Hi,

As before, I have never placed an illegal (or shill) bid on an auction on trade me, if you would like further explanation please provide me with a non 0900 phone number so I can call you and clear this whole mess up, and not waste any more our time on matter which is not a breach of any of your terms and conditions.

Also I believe that you have breached the fair trading act by not offering to refund my credit when you disabled my account for no valid reason.

I would not like to take this matter further, however if you do not provide me with contact information (i.e. a phone number), I have no hesitation in taking this matter to the small claims court.


Kind Regards

Liam Farr
liam@farr.net.nz
021 1145639

---- Original Message ----
From: mailer@trademe.co.nz
To: liam@farr.net.nz
Subject: RE: Your Trade Me support question
Date: Wed, 10 Dec 2003 15:48:19 +1300

> ************************************************** *********
> To contact Trade Me support, click the 'contact us' link on the site.
> (you can't reply to this email)
> www.trademe.co.nz
> ************************************************** *********
>
>
> Hi there,
>
> Thanks for contacting us.
>
> I have looked into this for you and see that you have been linked to
> six
> other accounts on the site. These are greenbong33, darkserpent,
> greengiant, kodeiv, greenbong and fwynne.
>
> Additionally we have found that you have placed a bid on an auction
> listed
> by fwynne. This is called shill bidding.
>
> It is assumed that members of the same household would purchase goods
> off
> each other outside of the Trade Me auction process. Hence bidding by
> family members or flatmates is considered "shill bidding" and is in
> breach
> of our terms and conditions. Re: section 4.2h of the Trade Me terms
> and
> conditions "You shall not manipulate prices through ghost-bidding or
> assuming multiple roles in a single transaction."
>
> If you are able to explain this we can look into re-enabling your
> account
> for you.
>
> If you have any further questions or problems please do not hesitate
> to
> contact us.
>
> Regards,
>
> Jaime
>
> Trade Me Support
> ================
>
> http://www.trademe.co.nz
>
>
> ************************************************** *******
> Did you find this useful? To rate this email please click the link
> below
> www.trademe.co.nz
> ************************************************** *******
>
>
> The latest email you sent us:
>
> > > > Hi,
>
> Firstly, I have NEVER placed a bid on my own auction, (and therefore
> never
> placed an "illegal" bid on TradeMe), and as per you reference below I
> do
> not have two memberships on TradeMe, I have one single address
> verified
> membership under the name "nzliam", this is the only membership I
> have,
> the only bids I have ever placed on TradeMe auctions are ones in
> which I
> have intended to purchase goods from another trader!
>
> Please re-enable this membership as I don’t not wish to waste both
> your
> and my time taking this matter further.
>
>
> Regards
>
> Liam Farr
> 021 1145639
> liam@farr.net.nz
>
> -----Original Message-----
> From: support@trademe.co.nz [mailto:support@trademe.co.nz]
> Sent: Friday, 5 December 2003 10:11 a.m.
> To: liam@farr.net.nz
> Subject: Illegal bids on Trade Me
>
>
> Dear Liam,
> We notice that you have been placing bids on your own auctions. This
> is
> called shill bidding and against our terms and conditions. As a
> result we
> have disabled both of your memberships from TradeMe.
>
> Any further instances of this type will lead to your membership being
> permanently disabled.
>
>
> Regards,
>
>
> Trade Me Support
> ********************************
> Trade Me How smart Kiwis buy and sell
> www.trademe.co.nz
> ********************************
>
>
>
>
>
>
> .



Grrr what a nightmare, and its still not resolved. 		nz_liam (845)
199166 2003-12-10 06:04:00 > > To contact Trade Me support, click the 'contact us'
> link on the site.
> > (you can't reply to this email)
> > www.trademe.co.nz
> .asp

ummm which e-mail address did you use to reply to their e-mail below????
I hope you did not use the "mailer [at] trademe.co.nz” address????

If you did then that is why you have not got a reply. 		stu140103 (137)
199167 2003-12-10 06:16:00 Ask for proof. If that is all the relevent correspndence you have had with them then they have yet to prove anything. "You have been placing bids on your own auctions" then not following up with instances is sloppy work by the trademe staff and defamatory.

Cheers Murray P 		Murray P (44)
199168 2003-12-10 07:02:00 Interestingly enough, they also disabled my client's (fwynne's) account, however when he rang the 0900 number they re-enabled his account straight away, sounds like more of a scam then anything.

This thing really gets up my nose, especially when I did nothing wrong. X-(X-(X-( 		nz_liam (845)
199169 2003-12-10 10:18:00 it looks like they just want u ringing this 0900 number so they can make a few bucks or something...

email them again thru all their email addresses, who cares how annoying it is, it would definately get somewhere, put on delivery recipt and read recipt so you know it got delivered and read and if theres no reply then yeah... and then if nothing happens after a few days or a week...then just take them to the small claims court, and i think trademe would rather settle this out of that or have a smudge against their name....

I hope the outcome of this whole thing comes correct for you....good luck for this 		csinclair83 (200)
199170 2003-12-10 10:31:00 If they're like me though, then they wont allow the read-receipt.

I agree with taking them to small claims court though if they are unreasonable. 		Chilling_Silently (228)
199171 2003-12-10 12:10:00 Are you using trademe from the same internet connection? Or all using @farr.net.nz email addresses? -=JM=- (16)
199172 2003-12-10 22:05:00 Then send the email in HTML format, and insert a 1x1px transparent GIF into the email, pointing to a file on your webserver. Then all you have to do is check the web logs for how many times that picture was accessed.

Though, of course, they might convert all HTML messages to plain text for their own safety, and stuff like that. 		agent (30)
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