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| Thread ID: 40819 | 2003-12-19 07:35:00 | Software and Goods & Services act | joe90ak (3042) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 201754 | 2003-12-20 01:01:00 | > Small claims court is your best friend in this case. > > Also the Consumer Affairs department is intersted in > hearing about retailers who vioalate the act. > > In fact one of the published poilicy documents from > them says that the "no refunds" notice / sign / > policy is in violation of the act and it must not be > displayed in way form or mean. > > $5000 fine applies. here is url www.consumeraffairs.govt.nz From there is a link about fines etc.. |
ugh1 (4204) | ||
| 201755 | 2003-12-20 01:34:00 | Try installing it on a mates PC. If it works straight out, then its your PC to blame. If it has the same issues, then you can know for sure its not your PC! ..Just make sure you dont violate the EULA in the process (Remove it from your PC etc first) or they could put you up for that if you try anything... |
Chilling_Silently (228) | ||
| 201756 | 2003-12-20 03:08:00 | I would be interested in knowing how much RAM you have. Corel needs a fair chunk of RAM for it to work correctly |
Baldy (26) | ||
| 201757 | 2003-12-20 03:33:00 | An interesting span of advice. Essentially the Consumer Guarantees Act says that a product must be fit for it's purpose. If it isn't, then everyone in the chain from retailer , wholesaler, importer, to manufacturer is liable to replace, repair, or refund. You can pick who to hassle. Software is a hard one because it could be copied and then fraudulently returned. I have sympathy for retailers. Nevertheless, if it doesn't work, take it back, with evidence and insist on a refund. Go to the Disputes Tribunal if necessary. |
Winston001 (3612) | ||
| 201758 | 2003-12-20 19:54:00 | Thanks to all for your suggestions etc, still no response from Corel help desk it's off to Harvey Norman to see what they will do. Just a note, Winston is right... you can 'hassle' either the retailler or wholesaler/importer about faulty goods, if the retailler won't do anything the buck stops with the wholesaler. They cannot 'opt out' of their responsibilities under the goods and services act through clauses in warranties/licence agreements. I'll let you know how I get on. Merry xmas to all Joe |
joe90ak (3042) | ||
| 201759 | 2003-12-30 01:10:00 | just thought I'd let you know that I took the software back to Harvey Norman today. As per Susan's suggestion I printed off the e-mail correspondence with Corel help desk and that did the job. Harvey Norman took their time sorting it out (phoned the nz distributors and copied all my e-mails) before they gave me a refund, but they never grumbled, tried to suggest it was my fault or insisted I 'take a credit note'... well done Harvey Norman and thanks for all your advice people. Joe |
joe90ak (3042) | ||
| 201760 | 2003-12-30 02:01:00 | That is excellent news, well done. :-) Full credit to Harvey Norman for coming to the party. I didn't expect them to but I am really pleased that they didn't muck you about. :-) |
Susan B (19) | ||
| 201761 | 2003-12-30 02:14:00 | > I didn't expect them to but I am really pleased that they didn't muck you about . That sounds a bit ambiguous - what I meant was that I did not expect them to muck you about and am glad that they didn't . :-) |
Susan B (19) | ||
| 201762 | 2003-12-30 07:22:00 | >>what I meant was that I did not expect them to muck you about and am glad that they didn't. Would you muck anyone around calling themselves Joe 90... of course not! Mind you... Joe 90 was british; not from Ak. |
Dolby Digital (160) | ||
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