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| Thread ID: 40985 | 2003-12-26 00:22:00 | Win XP home safe mode | Taly (4598) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 203151 | 2003-12-26 00:22:00 | In safe mode cursor freezes. Had to use keyboard. But I am not sure that it is ok. Any ideas what can help. I have Pent 2 450Mhz 192MB RAM. Thanks. Taly |
Taly (4598) | ||
| 203152 | 2003-12-26 01:55:00 | First of all, what happened that you ended up in safemode? Does your mouse work normally in Windows? What sort of mouse is it - USB or PS/2? | Jen C (20) | ||
| 203153 | 2003-12-26 02:55:00 | I have PS mouse. It works all right. I am using Photoshop Elements on Pent 2 Win XP home. All was ok. Then virus got in. I fixed it, but photoshop started to freez when using some of comands. Generally it is ok. | Taly (4598) | ||
| 203154 | 2003-12-26 03:14:00 | I am a bit confused here. Still not sure why you ended up in Safemode. Safemode is when the computer only loads the essential services/drivers, and it generally used when troubleshooting or because of some error that has occurred and you can only start the computer up in this mode - normal windows will not load. Safemode will have the words "safemode" displayed in all four corners of the screen. Your mouse should work OK still in this mode. Regarding your virus, can you remember what it was called and how was it fixed. Did your antivirus clean it up, or did you need to run a removal tool (hence perhaps needing to boot into safemode?) So, all the other problems have only started after this virus infection? Depending upon what was repaired/removed as part of the virus fix, some files belonging to Photoshop Elements might of been damaged. Uninstalling and then reinstalling the software might help in this case. |
Jen C (20) | ||
| 203155 | 2003-12-26 06:02:00 | Adobe in the document Support knowlage document 328573 adviced to reinstall Photoshop in Safe mode. I tried but first my cursor froze insafe mode and ihad to use keyboard. And they say that because nonrssencial parts are disabled, it is easear to localize the problem. My antivirus could not cleen it and I used Symantec tool. the virus was Blast worm and another Welcher. Now all works well, exept some important command in Photoshop. Adobe says that it may only seem that it is Photoshop problem, but the problem is in some XP services/drivers. So safe mode may help. If you also using Photoshop, this Document might be interesting. It is called "Troubleshooting system errors and freezes". May be the bug is hiding in the registry, but I don't know how to find it. |
Taly (4598) | ||
| 203156 | 2003-12-26 18:12:00 | why not use system restore and step the system back to before you had the virus ? | drcspy (146) | ||
| 203157 | 2003-12-26 20:35:00 | Yes Drspy! Tried that. Did not help eather. | Taly (4598) | ||
| 203158 | 2003-12-27 04:49:00 | I have had a read of that Photoshop Elements support article (www.adobe.com) that you have been following, and I presume you have tried everything on the list up to the reinstalling the software in safe mode? I don't know why your PS/2 mouse will not working in safe mode, but you might want to uninstall and then let windows reinstall the drivers in case they are corrupt. Go to Control Panel > System > Hardware > Device Manager. Under "Mice and other pointing devices" right-click on your mouse (probably listed as "PS/2 Compatible Mouse") and select Properties > Driver. Select Uninstall. Reboot the machine and let Windows detect and reinstall the driver for you. Then go back and try safe mode again and see whether this has made a difference. Otherwise someone else might have some suggestions for you. |
Jen C (20) | ||
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