Forum Home
Press F1
Thread ID: 134976	2013-09-10 10:22:00	Unable to attach files to email	blanco (11336)	Press F1

Post ID	Timestamp	Content	User
1353158	2013-09-10 10:22:00	My friend has this problem which I am unable to solve. Maybe a bright spark on this forum can suggest the cause and remedy. He is using Windows7 with IE10. "When attempting to add a doc or pic file as attachment in both AOL and Google mail I get the "choose file to add" window but when selecting any file it fails to load and displays "loading" forever. By disabling all add-ons in IE Tools I am able to attach a file as expected. Disabling the add-ons one at a time does not identify the cause and does not resolve the problem - I have to choose "disable all add-ons" with Manage Add-ons tool every time to attach a file and then re enable add-ons after sending the mail. An exhaustive web search has not found a good permanent fix for this and I am seeking suggestions which may resolve the issue." Thanks for your time.	blanco (11336)
1353159	2013-09-10 10:29:00	Go to tools internet options / security tab. Disable / untick enable protected mode if it's ticked. See if that fixes it. This option can do weird things sometimes What addons / toolbars did you install?	Speedy Gonzales (78)
1353160	2013-09-10 10:48:00	Thanks, speedy. Intend to visit sometime this week if its not fixed, armed with whatever suggestions I get here. I'll get him to try yours today.	blanco (11336)
1353161	2013-09-10 10:59:00	Sometimes IE will effect all internet options, you can try resetting IE, Copied - Lazy eh ;) Tools -> Internet Options -> Advanced When in the Advanced tab, did these two things 1) Click "Restore Advanced Settings" and than 2) Click Reset (and OK to all the message warnings) Keep in mind when you reset, you will change the browser back to its defaults, meaning home page, etc, it can also remove any auto log ins you may have on various sites. Not pop up blocking is it ?	wainuitech (129)
1353162	2013-09-10 15:57:00	Thanks, Wainui. My mate has reported back, saying that the fix from Speedy worked but being afraid to run with Protected Mode disabled, he would need to disable / re-enable every time he wants to attach a file to mail (no big deal). Will get him to try your idea, which may turn out the better option. Thanks to you and speedy.	blanco (11336)
1353163	2013-09-10 20:50:00	" Restore Advanced Settings" did not fix the prob but I have found that by right clicking IE, then "Run As Administrator" I am able to add the attachments without a problem. Don't know the root cause but at least I have found a quick fix without messing with security settings. Cheers!	blanco (11336)
1353164	2013-09-11 09:06:00	wainuitech thanks dude for the solution.i also faced it some time before and after searching a lot i didn't even find this and in result i install new window that took much time of me.Thanks again	Alfonso (2166)
1353165	2013-09-11 11:29:00	" Restore Advanced Settings " did not fix the prob but I have found that by right clicking IE, then " Run As Administrator " I am able to add the attachments without a problem. Don't know the root cause but at least I have found a quick fix without messing with security settings. Cheers! That means the security is set to high generally, check under the security tab, the default setting is medium-High. Another work around so you don't need to right click all the time, right Click IE / Properties /Advanced button / tick Run as Administrator, this will open IE in admin mode each time. re Alfonso :) glad it worked for you as well.	wainuitech (129)
1353166	2013-09-12 08:32:00	Thanks, Wain. I had noticed the tick box in IE properties you mention and had passed that info on. He rarely attaches files, so will probably stick with the default setting. Thanks again.	blanco (11336)
1