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| Thread ID: 134925 | 2013-09-04 04:29:00 | MODEM ADVICE PLEASE Thomson keeps dropping connection | jwig (15664) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1352675 | 2013-09-04 04:29:00 | Is it time to buy a good modem and if so what please? We have a Telecom supplied Thomson wireless modem which is playing up after about 4 years use. Our area connection speed is good. The Thomson is dropping the connection quite often and this despite a lengthy conference with the Telecom help section to completely re-set it. It was OK for about a week and is progressively getting cranky again. I like to stream BBC World News so this line-dropping is a real nuisance. We run Win 7 64 bit, 4Gb ram...this should be enough computer capability shouldn't it please? The help guy from Telecom ( Phillipines ), confirmed the modem was dropping the connection often and warned me if the modem couldn't be re-set correctly I'd be up for technicians' charges . I feel the money would be better spent in some better gear. Am I correct and if so what would good advice be re brand and ease of setup as although I try, I am no real techno? Or am I on the wrong track and/or missing a trick or two? |
jwig (15664) | ||
| 1352676 | 2013-09-04 04:55:00 | Do you just have that PC in the house, or do you need wireless also? | Alex B (15479) | ||
| 1352677 | 2013-09-04 05:46:00 | Oh yes!///forgot to mention this sorry.. we do use and need wireless in the house; actually the Thomson seems quite good at that bit, it is just the line dropping problem that is driving me near to nuts at times. | jwig (15664) | ||
| 1352678 | 2013-09-04 05:58:00 | If you talk to Telcom nicely, they will replace it with a brand new model FREE. I did it for a few of my friends and they all got theirs sent to them within 2~3 days. | bk T (215) | ||
| 1352679 | 2013-09-04 09:10:00 | If you talk to Telcom nicely, they will replace it with a brand new model FREE. I did it for a few of my friends and they all got theirs sent to them within 2~3 days. Thanks indeed for this idea bk T and I certainly will try to talk to Telecom to-morrow. I was wondering if I was expecting too much to stream BBC TV but the dropouts were happening even with email connections alone. |
jwig (15664) | ||
| 1352680 | 2013-09-04 09:48:00 | There are lots of other reasons why your line could be being dropped, of course. It might be the modem but then again it could easily be a line fault, faulty port, bad house wiring, bad house phone filter etc etc. But a new modem would help determine this! |
linw (53) | ||
| 1352681 | 2013-09-04 10:01:00 | There are lots of other reasons why your line could be being dropped, of course. It might be the modem but then again it could easily be a line fault, faulty port, bad house wiring, bad house phone filter etc etc. But a new modem would help determine this! Yes I agree, Thanks linw. You make good points. I'll have to figure out ways to eliminate the other "suspects" and no doubt Telecom will have their procedures. In fact I went through a few before with the Phillipines help guy before the first factory re-set. But do some modems pack up more frequently than others? Is there a brand that is more suitable for streaming? |
jwig (15664) | ||
| 1352682 | 2013-09-04 10:08:00 | Yeah ditch the Thomson, easiest way to ensure it's not the issue, and those things are *easy* to make fall over, like REAL easy! Look up a DrayTek. The DV120 is a nice one if you combo it with something like a TP-Link TL-WR1043ND. Alternatively, try something like the DrayTek DV2760 which is forward-compatible with VDSL2, and *incredibly* solid! At least if you go with something like that you will have absolutely ruled out that the issue is at your end. |
Chilling_Silence (9) | ||
| 1352683 | 2013-09-04 10:19:00 | Yeah ditch the Thomson, easiest way to ensure it's not the issue, and those things are *easy* to make fall over, like REAL easy! Look up a DrayTek. The DV120 is a nice one if you combo it with something like a TP-Link TL-WR1043ND. Alternatively, try something like the DrayTek DV2760 which is forward-compatible with VDSL2, and *incredibly* solid! At least if you go with something like that you will have absolutely ruled out that the issue is at your end. Thanks for giving me such a clear and positive steer on the hardware Chill. There is just so much stuff available that the forward-compatible product sounds like a solid investment, and especially when I'm paying to have streamed content that at the moment I can't stream. DrayTek is a new name to me so I'll get investigating. |
jwig (15664) | ||
| 1352684 | 2013-09-06 01:01:00 | www.pp.co.nz | ManUFan (7602) | ||
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