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| Thread ID: 129619 | 2013-03-02 22:47:00 | Trademe feedback retaliation | kingdragonfly (309) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1330992 | 2013-03-02 22:47:00 | Trademe need to adjust their feedback system. Though my experience has been 98% positive, I've had two experiences with merchants, where they retaliated for my negative feedback by posting negative about me. One was a merchant who sold me one game "as new", that he delivered after two weeks late. When it arrived, it had scratches, and a "pre-purchased" sticker on it. "As far as his many attempts to contact me", he only sent one threatening email when I made my initial enquiry. His feedback Auction ended 29/3. Payment wasnt comfirmed till 2/4. One game was sent strait away; My Little 9yo brother borowed other game without asking. Got it bak thursday evening (5th) By ths time Easter was apon us so it wasnt postd till 10th. I Apologised many times & kept trader informed evry step of the way. He has everything he paid for nw but dispite my many attempts to contact hm to resolve issue, he refuses to return emails or change F/B. His ignorance is cowardly & offensive Most recently, it was "fitnessworld" who initially gave me positive feedback. The very large elliptical trainer equipment I purchased had a defective part, and I sent them a reply with two photos, 54 KB and 81 KB. They edited my feedback to the following: Did it cross your mind to ring us since you didn’t hear back by email. You say your occupation is computers .Everyone knows that HI Rez Photos attached to an email have a low chance of being received due to the size or time out limits. Anyway, when you want help you will contact us in an appropriate way I suppose like any normal person would. I prefer eBay's feeback system where merchants can not retaliate for negative feedback |
kingdragonfly (309) | ||
| 1330993 | 2013-03-03 03:08:00 | I think they need a publicly viewable log of the disputes process so one can see what's going on. I too have been victim of a wrathful purchaser who bought a dropped, water damaged iPhone that had no signal, who said the unit I sent had a crack in it... well f*** me silly son, it was dropped, frozen outside for two days and water damaged? what did you expect? a bloody new item? Asked him to contact me so I could actually try help and clear my name too, not a word in reply. Seems he sat down and sulked. | The Error Guy (14052) | ||
| 1330994 | 2013-03-03 03:58:00 | I have over 400 trades now and no bloo or red faces. I only deal with sell and buyers who have pretty close to 100% good feedback. My blacklist is several hundred if I am browsing and see someone with bad feedback I put them on on it. Anyone who has bad feedback who bids on my stuff gets their bid removed and then blacklisted. On a truck once the guy bidding got upset when I removed his bid and got someone else to bid on from South Auckland which set off warning bells so I bailed and removed listing. I have had less than stirling deals but I just dont give any feedback, its my way of saying I am not happy. So the best thing to do is insulate yourself from bad traders. There a few TM people on this forum who are on my blacklist list from previous TM complaints on here, worked out who they are from the goods description and area. |
prefect (6291) | ||
| 1330995 | 2013-03-03 04:22:00 | My blacklist is several hundred if I am browsing and see someone with bad feedback I put them on on it. Any discretion involved in that or should king.d make a note never to bid on your TradeMe listings because of his confession today? |
coldot (6847) | ||
| 1330996 | 2013-03-03 04:25:00 | A little discretion like one bluey or so on a large number of trades. As an aside I give quite long informative comments on feedback not A+ trader, good trade etc. There are some real neat people out there who go the extra mile and I write longish blurbs thanking them. |
prefect (6291) | ||
| 1330997 | 2013-03-03 04:47:00 | eBay's policies is once you post feedback, you can't change it. It stops a lot of tit-for-tat, where the initial feedback is positive until one party complains. Then the second party retaliates by immaturely changing their positive feedback to negative. So the victim gets negative feedback for complaining. As I said, I'm happy with 98% of my purchases, but there are bad apples. If no one complains, because they're afraid of retaliation, then it really reduces the effectiveness of the feedback system. |
kingdragonfly (309) | ||
| 1330998 | 2013-03-03 05:06:00 | Yeah the feedback system on TradeMe is totally worthless . If a trader takes 2 days to respond, I'm not gonna say "quick trade", coz that's the normal . . . A quick trader is somebody who responds within 24 hours . A trader didn't respond after purchasing something from me for 6 days . I'd relisted it on the 5th day after a daily email . Again, similar story, trader changed their feedback after viewing mine . . . Not impressed . My dad uses TradeMe to sell certain wares, even if they've been a total ass of a trader, he leaves a smiley face coz he's been bitten before himself but prides himself in his 100% feedback . . . I told him it was a waste, he's better just not listing any, and reporting the other trader and telling TradeMe his thoughts . I'd use Sella if I could but their market exposure is almost nil compared to TradeMe . Listed a Nexus 4 for $630 S=R, Buy Now $680 on TradeMe . Sold in 36 hours buy now . Had like 180 views and a dozen watchers . Listed another on Sella, $600 S=R, $650 Buy Now (Cheaper coz I didn't have to recoup success fees) . After a week it had 12 views and 1 watcher . Hate to pay the "TradeMe Tax" but end of the day its the end user who pays that tax, not me, so guess I've got no choice but to list there if I wanna sell . . . |
Chilling_Silence (9) | ||
| 1330999 | 2013-03-03 06:03:00 | Dragonfly, for what is worth the retaliatory feedbacks will be removed by trademe staff if you alert them to it. I had two of those from merchants who did just what was done to you. I contacted trademe via their very extensive online query form, and after they had a look at them convened they were not related to the trade directly as were just there as a retaliation and removed them. Try that. | Sanco (683) | ||
| 1331000 | 2013-03-03 06:05:00 | Sella has my exact feelings, after failing to sell an iPod touch, 32GB on TM and having to pay the listing fees despite the guy who bought it (via buy now) not following through made me too "irritated" to use TM, after two months on sella I gave up. A week later it sold on TM for $150 to a nice young bloke to who seemed very happy with it. To me (casual auction user) Sella and trademe are effectively identical, except one has fees and the other doesn't. As far as *actually* selling stuff, sella doesn't quite "sella-lot" Also noticed loads of bulk stores selling extra pricey versions of the cheap ebay crap I usually pick up for the extra cheap repair customers who say they'd rather save some coin on a chinese digitizer than an "real" one Which is a shame, perhaps sella should actually advertise. I reckon they'd do very well. |
The Error Guy (14052) | ||
| 1331001 | 2013-03-03 06:11:00 | I agree error guy, I too use them both and only ever managed a trade on sella. These days I tend to buy new stuff from ebay and amazon as they tend to be way cheaper even after the exchange and the shipping is added - go figure! I buy my Dáddario guitar strings in packs of three's from amazon in the US and they cost me less than half price including shipping. This week I bought a very nice cover for my tablet on ebay and cost me all up NZ$15.79! Try buying that on trademe. | Sanco (683) | ||
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