| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 41560 | 2004-01-15 00:36:00 | disconnections for xtra | Patrick 2003 (277) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 207504 | 2004-01-15 00:36:00 | i cant even stay on the internet for 30 mins now. it happend early this week and it is so annoying.i get disconnect so many times and it takes ages before i can get to a page it used to be fine. i have made several new connections but no luck. so i am considering doing a clean reinstall of windows xp please help what do i do???????? |
Patrick 2003 (277) | ||
| 207505 | 2004-01-15 02:59:00 | Xtra have a policy of disconnecting people when things get busy on the network (and even when they aren't) Sometimes they seem to take an absolute delight in diconnecting people just for the sheer fun of it. They will deny it of course but when I dropped them as an ISP and joined another I didn't seem to have that problem any more, coincidence I think not. You also might want to check that you phone cable hasn't started to fail by replacing it with another (the cable connected to your modem to the wall jack that is) and get telecom to do a line noise check just in case your phone line is starting to show problems. |
Odin (227) | ||
| 207506 | 2004-01-15 03:02:00 | Oh one other thing clean out your internet cache of all offline files . Right click on IE icon and choose properties (assuming you use IE that is) then in the window that pops up about halfway down you will see and option to Delete Files, click this and then tick the box that says Delete all offline Content . You might have a corrupted cache and that can cause slowdowns and disconnections, so by clearing it hopefully it might resolve the issue . |
Odin (227) | ||
| 207507 | 2004-01-15 03:35:00 | thanks odin, indeed i do use IE, is that really true on what xtra does? i am in the process of getting a new extention cord so my pc can reach the phone jack in the other room. i have done as you instructed and i hope it works, i think it is at the moment i have received 500,000 bytes whereas i only use to do 200,000 thanks anyway. patrick |
Patrick 2003 (277) | ||
| 207508 | 2004-01-15 04:25:00 | Long extension cords for modems are *Not a Good Thing* Patrick. Flexible cords tend not to use twisted pairs which in turn means less noise resistance and slower connection speeds. 1-2 metres is quite long enough! It is better to install a new jack in the room where you operate your PC. If you are reasonably handy you can do this yourself, and for optimum speed run a new cable all the way from the point of initial connection in your house i.e. the point where Telecom's line joins to your house cabling. Don't forget that the more telephonic appliances you have plugged in around the house the lower your connection speed is likely to be. Just out of interest, you might like to try unplugging everything except your modem and seeing how your connection speed and reliability looks then. Cheers Billy 8-{) |
Billy T (70) | ||
| 207509 | 2004-01-15 04:41:00 | Or, if you're really smart you would pick up the phone (yes, the phone) and dial 0800 225598. Then when you hear the lovely computer pabx answering at the other end you press 2 (which is "To hear of known problems on our dialup network please press 2"). It's so simple! You get put through to a message saying: "This message was updated at XX:XX am/pm (depending on the time of course ;))." After that you get "There are no known problems on the Xtra network", or if you rang earlier this week (when you're wondering why your DSL connection isn't working) you get "Currently customers on our DSL network will be unable to access the internet - technicians are currently working on this and hope to have it resumed as soon as possible. Also, some dialup customers will be having problems maintaining a connection because of [didn't pay too much attention here]" (or something along the lines of that). I have yet to see why Xtra would disconnect people from their network unless: 1 - They were running extremely low on IP Addresses and needed to get some for their active customers 2 - All their leased dialup lines were used up 3 - I got loose in one of their data centers :p As only one of those has happened the chances of it reoccuring are pretty low and even then you'd have to be pretty idle for them to warrant kicking you off. I have yet to see however someone give me a link to one of Xtra's policies which explicitly says "Due to boredom on behalf of our network admins, they will sometimes pull the plug on your connection! Don't worry however, because a short burst of anger to the poor helpdesk guys will soon smooth all your problems over. In the event of an emergency such as our network getting busy (yes, having one server to handle mail, DNS and HTTP traffic does get hard!) we have the right to TAKE OVER THE NZ INTERNET MARK... Oh, ah, we meant disconnect you" Still there's a first time for everything right :D CyberChuck |
cyberchuck (173) | ||
| 207510 | 2004-01-15 06:14:00 | oh really cyberchuck, that was one of the first things i done, im not that dum lol, doesnt matter anyway ,no hard feelings. im gonna hopefully get a phone jack next to my pc as billy t says. thanks for all the help patrick |
Patrick 2003 (277) | ||
| 207511 | 2004-01-16 06:42:00 | I was assuming that you are using a dial up connection and not adsl. It is writen into Xtra's terms and conditions that dial up connections may be disconnected after 2 hours or if the network earlier during peak traffic times (at least it was when I was using dialup and xtra) I actually got sick of being disconnected as I was on the Homeline economy account for my phone so each time I got disconnected after 15 mins I had to pay another 20 cents to dial up again. Switiching to Ihug and my disconnections stopped occuring which made the homline economy account a viable option again. There are however all kinds of thing as have already been said that can disconnect you. Line noise from either faulty phone cable or faulty Jack point (and they do fail) to water in the underground box where the cables lay and or corrosion of the copper wire itself (something that happened at my current house). Another thing that can cause dial up to disconnect is the use of too many phones in the house or Cordless phones. I used to unplug all other phones when I dialed up and that really improved my connection. |
Odin (227) | ||
| 207512 | 2004-01-16 06:47:00 | Forgot to mention that 'Call Waiting' will also disconnect you as well. If you have call waiting then add the disable code to your internet dial up number by using a comma to separate it eg 019,0800333322 (thats just an example I can't remember the call waiting disable code, and that is Ihugs number not Xtra's so don't use that either ;-) ) | Odin (227) | ||
| 1 | |||||