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| Thread ID: 42230 | 2004-02-04 19:38:00 | Are all modems created equal? | Dolby Digital (160) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 212868 | 2004-02-04 19:38:00 | Morning, I have a customer who is having problems connecting to the internet. I suspected that their modem was faulty so I tried a DSE HAM modem. Now when you attempt to connect to the internet, it tries to dial and then you immediately get an error about not being able to connect to the remote computer. Checked all connections, the modem responds to a query fine. Out of frustration, I ripped the DSE modem out again, and put the old one back in (which still doesn't work). Bought the DSE modem home and installed it in a pc here and the modem works fine. Now I suspect that it is a line problem i.e. the modem checks to see if there is dial tone and does not like what it see's electrically (maybe) on the line and gives up. They have a alarm on the line also but I'm not sure what sort of effect is could have on the line. |
Dolby Digital (160) | ||
| 212869 | 2004-02-04 19:48:00 | What operating system and what is the error number. Disconnect everything from the phone line to check if anything is interfering, this includes all phones, faxes, sky digital and and monitored alarms. If no improvement suspect poor quality phone line and slow the modem connect speed with an extra setting. Use +MS=V34 and change the port speed to 38400 |
Jim B (153) | ||
| 212870 | 2004-02-04 20:07:00 | try X3 in the advanced settings that'll make the modem ignore lack of dial tone...... | drcspy (146) | ||
| 212871 | 2004-02-04 20:23:00 | Try lifting the phone off the hock when trying to dail out............ | mark.p (383) | ||
| 212872 | 2004-02-04 20:36:00 | Are you serious mark.p All indications are that the modem is getting a dialtone and dialing out but getting an error from the remote computer, which means it is not communicating with the ISP modem. If it was a dialtone problem it would be giving a no dialtone error which is error 680. |
Jim B (153) | ||
| 212873 | 2004-02-04 20:52:00 | No, not all modems are created equal and you haven't said what OS they're using. The DSE modem is a HAM (Host Accelerated Modem), not a hardware modem. Any modem that is not a hardware modem uses the machines CPU to do some of its number crunching, whereas a full hardware modem does it all. Basically, external modems are hardware, most if not all internal PCI modems are software modems. I have heard of troubles with alarms, but I can not substantiate them as not all houses with monitored alarms have troubles. Line quality has a big effect on connections, probably more-so than what type of modem you are installing. Have you completly removed all traces of the customers old modem driver from their machine? Try booting in safe mode and checking the device manager. Try getting telecom to do a noise test on the line. If you're in a rural area, pick up the handset and physically listen for noise - clicks, clacks, scratches and electric fence ticks and crossed lines. If you hear any of these, sort out them line first and remember to ask your customer if they have crossed lines recently. Next, try a different dial in number or a different ISP. You may find your customers ISP may have marginal access at your customers site. If you're trying XTRA, try dialing one of their other access numbers. Next try, www.56.com for init scripts. Isn't it odd that a device that is reported by the BIOS summary screen as a "simple controller" is often the most troublesome to correct when it goes wrong? |
mikep (1856) | ||
| 212874 | 2004-02-04 21:38:00 | Yes I was serious. What OS is the customer using? | mark.p (383) | ||
| 212875 | 2004-02-04 22:18:00 | re Xtra-I've been having a great deal of probs dailing in to them lately. On a number of OSs | mark.p (383) | ||
| 212876 | 2004-02-05 00:38:00 | Please be precise. ;-) "It tries to dial and then you immediately get an error about ..." "Imediately". Does that mean that it: waits up to 2 seconds for dial tone, gets dial tone, dials out, then gives an error message? Or does it not get a dial tone after 2 seconds, then give an error message? Or does it get a dial tone then give an error message? Or ... :_| You have got the speaker on "all the time"? Anyway, make it the only device on the line for the moment. (If you can ... the alarm might be hard wired.) It shouldn't care about "electrical " things on the line within reason ... it's designed to use telephone lines. Noise will reduce its working rate. You can hear noise on a telephone on the line. You will hear bad noise on the modem's speaker. |
Graham L (2) | ||
| 212877 | 2004-02-05 00:58:00 | > Bought the DSE modem home and installed it in a pc > here and the modem works fine . Why don't you try their computer at your home? At least you will then know if it is a line problem . Steve |
Steve Askew (119) | ||
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