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Thread ID: 42333 2004-02-08 04:26:00 ISP's and connection speeds drcspy (146) Press F1
Post ID Timestamp Content User
213653 2004-02-08 10:52:00 > Even after I said "I'm a tech and i work on a lot of
> computers and that is not right 40 is a poor speed'
> she tried to tell me twice more that 40 was a 'really
> good speed'........grrrrrr at this point I said 'you
> are talkign crap' and hung up.......

Ok, so lets get this straight here... you are supposedly a "tech" yet you were calling an ISP helpdesk because your modem connect speed is "only 40" which is a "poor speed."

So obviously you are quite a competent tech, seeing as you clearly have no grasp of how basic dial-up internet access works, how to troubleshoot a dial-up connection, what the relevant numbers actually infer, just to name a few.

Don't suppose you're one of the guys that charges a couple of hundred bucks to run someones recovery CD's by chance?

Well at least you're kind enough to put a photo on your web-site so if I am pointing people to a "tech" in your area I know who not to send them to. 		whiskeytangofoxtrot (438)
213654 2004-02-08 11:19:00 > > Even after I said "I'm a tech and i work on a lot
> of
> > computers and that is not right 40 is a poor
> speed'
> > she tried to tell me twice more that 40 was a
> 'really
> > good speed'........grrrrrr at this point I said
> 'you
> > are talkign crap' and hung up.......
>
> Ok, so lets get this straight here... you are
> supposedly a "tech" yet you were calling an ISP
> helpdesk because your modem connect speed is "only
> 40" which is a "poor speed."
>
> So obviously you are quite a competent tech, seeing
> as you clearly have no grasp of how basic dial-up
> internet access works, how to troubleshoot a dial-up
> connection, what the relevant numbers actually infer,
> just to name a few.
>
> Don't suppose you're one of the guys that charges a
> couple of hundred bucks to run someones recovery CD's
> by chance?
>
> Well at least you're kind enough to put a photo on
> your web-site so if I am pointing people to a "tech"
> in your area I know who not to send them to.


I don't think threats are called for, do you? Nor do I believe he asked to be judged. What did one of the moderators have to say ...hmmm ... if you can't say anything nice, don't say anything at all!

aNtzy. 		aNtzy (4070)
213655 2004-02-08 11:21:00 > grrrrrr at this point I said 'you
> are talkign crap' and hung up . . . . . . .

Oh and a few more things:

1 . Don't treat people on the other end of the phone like crap . They are only doing their job, they don't write policy, they help plebs like yourself . Chances are they are more qualified, more skilled, and doing more with their lives than you ever will .

I personally work on an (un-named) helpdesk to pay for my study, doing that job I am a former consultant of a major NZ university so chances are I've forgotten more about IT than you'll ever know, further to that I'm working there fulltime whilst I complete a medical degree - just think before you shoot your mouth off and treat them poorly .

2 . She is correct, 40 _is_ a good connection speed realistically when takein into account the quality of NZ phone lines . 56kbps is a theoretical maximum based on perfect conditions, is just doesn't happen . Plug in a cheap cordless phone, fax machine, monitored alarm the quality drops . Throw a few electric fences, corroded connectors, software modems, and bad drivers into the mix and you're already looking at the slippery slope to a connection measured in baud rather than bps .

3 . Experiences with ISP's are subjective . Take your rant with Xtra for example - if someone asked you about Xtra you'd trash them from here to the Arctic and back, ask 250,000 other people and they'd probably be really happy .

4 . An ISP is hardly going to encourage broadband take up in a huge way - broadband is a lot more expensive to provide and maintain, and they certainly wouldn't attempt it by supposedly "degrading" existing services as people would move away - simple business sense .

I'm kinda getting bored with this now so I think I'll leave you to chew over that .

Ciao . 		whiskeytangofoxtrot (438)
213656 2004-02-08 11:26:00 > I don't think threats are called for, do you? Nor do
> I believe he asked to be judged. What did one of the
> moderators have to say ...hmmm ... if you can't say
> anything nice, don't say anything at all!
>
> aNtzy.

Thanks for the feedback, I didn't make threats at all, merely laid out my perception of his skill as a "technician"

If he needs to post an entry level query here, after treating a helpdesker like crap, what right does he have to throw around names like "tech"

It's people who claim "tech" status with no knowledge that give the computer industry a bad name. 		whiskeytangofoxtrot (438)
213657 2004-02-08 11:26:00 Chew on what?

Youve done nothing but make a personal attack and then say don't blame the isp.

If quality is degrading and you can connect to another isp from the same location at a better speed then the isp is definitly the people to ring and complain to.

As for me,im not even slightly impressed you work on a helpdesk. 		metla (154)
213658 2004-02-08 11:36:00 > Chew on what?
>
> Youve done nothing but make a personal attack and
> then say don't blame the isp.
>
> If quality is degrading and you can connect to
> another isp from the same location at a better speed
> then the isp is definitly the people to ring and
> complain to.
>
> As for me,im not even slightly impressed you work on
> a helpdesk.

This wasn't an attempt to impress you or anyone. The posting he has made is completely uninformed and creates a very dubious picture of a "tech"

I'm not sure how good your networking knowledge is, but for pretty much every ISP in New Zealand, the majority of their coverage is actually provided by Telecom.

Outside of the main centres, most ISP's connect via IPNet which is a Telecom service, so it doesn't matter whether you're with Xtra, Paradise, Slingshot, Net4U (RIP), or any other ISP - outside of the main city centres you'll connect to the same kit regardless.

Calling an ISP frontline helpdesker and treating them like crap isn't going to resolve anything.

If quality is degrading, chances are it is not the ISP that has changed something. ISP's don't go along and just randomly reimplement everything for the hell of it. It's more likely to be a local (exchange) problem, or even more likely something inside the home causing it.

Although I must admit I am kind of disappointed I didn't impress you, I guess my life has no meaning now. 		whiskeytangofoxtrot (438)
213659 2004-02-08 18:30:00 'If quality is degrading, chances are it is not the ISP that has changed something. ISP's don't go along and just randomly reimplement everything for the hell of it. It's more likely to be a local (exchange) problem, or even more likely something inside the home causing it.'

yeh right...........possible indeed. - however when I dial up using a different account witha differenet isp on the same puter same house etc etc then it shows a connection of 52 jsut seconds after my xtra connection starts playing up on me and giveing me poor speed,..............

also.........thanks for the attitude...........NOT

ACTUALLY the person on the tech desk at xtra had attitude.........BEFORE i said she was talkign crap
and I AM a tech and I have a damn good number of very very happy folks who like what I do for them ............cause I do it well and i dont charge em a fortune

my connection was regularly showing as 52 for mnths.........then it dropped to 49 ............then it dropped recently to 45..............now its dropped to 40.............however if I change isp/dialup accounts........then it comes back up to 52 now ....................you tell me mr man with all the knowledge who likes to make judgement's on my tech ablilty ............what's goin on .........

of course I'll call the isp helpdesk........not expecting any help of course with this issue.........but certainly to ***** about it............what would you do 		drcspy (146)
213660 2004-02-08 18:35:00 'So obviously you are quite a competent tech, seeing as you clearly have no grasp of how basic dial-up internet access works, how to troubleshoot a dial-up connection, what the relevant numbers actually infer, just to name a few'...............

REALLY ?????????????????????????
you must be an amazing fellow to infer all that from my little question

and as for

'Well at least you're kind enough to put a photo on your web-site so if I am pointing people to a "tech" in your area I know who not to send them to'

thanks for NOTHING.....................

now why dont I point yo in the direction of all the posts I have made 'here' for example.............also have a look here......... and then come back and tell me I'm a useless tech you arrogant &(*()&$%^$

www.experts-exchange.com 		drcspy (146)
213661 2004-02-08 18:49:00 oh and btw . . . . . . . . . . . . i'm self employed . . . . . . do you realise the ramifications of that ? . . . . . .

you are prepared to take bread off my table and my dependants because of a snap judgement you have made

it's soooooo easy to be employed by someone else and NOT easy to be successfully self employed at all . . . . . . the simplicity of that is that people will not call you back again and again (as they do for me) if you dont do a good job !!! 		drcspy (146)
213662 2004-02-08 18:50:00 'As for me,im not even slightly impressed you work on a helpdesk'

EXACTLY metla .............. 		drcspy (146)
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