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Thread ID: 42870	2004-02-25 09:21:00	MS Word problem,	beetle (243)	Press F1

Post ID	Timestamp	Content	User
218098	2004-02-25 09:21:00	Hi ya, Word, XP, ok am in the process of doing a report and want to print some, like a dummy run so i can take with me to school and scribble all over, But when i press print the screen goes blank and then about 60 seconds later says program not responding etc, have since found out that i have very little or no colour ink left, it is in black text, its a near new black cartridge. will this not print or can i change it to print in black only somewhere? is this the printer prob or a program prob? due to lack of ink you think ? and yes i will get a new ink cartridge. to get it printed i am going to email it to myself and print on other printer i think if i cant find a fix for it tonight. and i said i hadnt had any puter probs....... duh! thanxs all, for another of beetles pathetic questions. beetle	beetle (243)
218099	2004-02-25 09:32:00	Hi beetle I assume you have tried switching off both PC and Printer and rebooting/restarting, this often cures strange problems like that. Secondly, test the printer by printing out its own test page. This should be able to be produced without the PC even being on, check the printer manual for how to do it. Of course the string could be broken too, so don't forget to check and see how long it is. Could be too short.:D Try those then come back with results, and don't forget to tell us the brand and model of printer though. Cheers Billy 8-{)	Billy T (70)
218100	2004-02-25 09:51:00	Yes well that didnt work may have to get a new ink cartridge and chuck it in and see what happens . the string has probably got stuck round the intake or rollers so its stuffed it good and proper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Epsom stylus C61 thanxs, this is not what i need with deadlines looming and an inoperative printer . beetle	beetle (243)
218101	2004-02-25 10:03:00	> this is not what i need with deadlines looming and an > inoperative printer. That always happens (70% of the time I think), you have a deadline looming & something goes wrong :D	stu140103 (137)
218102	2004-02-25 10:06:00	OK so it is still not working and i cant get it to do a test run as it seems to be stuck on nozzle checking????? couple mins now. and also is not showing how much black ink i have anymore. and i am just getting prog needs to close every time i hit print in Word now. the steam is rising and i am not the least bit impressed with this stupid machine again....... something always comes along and stuff's it up. any other ideas? apart from a new ink cartridge? which wont be till sat at this rate. X-( beetle	beetle (243)
218103	2004-02-25 10:40:00	Ok last time promise, when i did a reboot it came up something program not responding > shut down or some such thing.... wrote it down and looked it up STM35 Backmon, this is something to do with printer drivers? may i need to update and install new driver's? does this sound possible? not todays job, need to find out what and where's first, Epsom printer site next port of call tomorow i see. beetle	beetle (243)
218104	2004-02-25 22:59:00	Hi beetle 1) If you need your work printed urgently, save to a floppy disk or CD and take it to a friend/local secretarial or business service to print out. 2) There is no reason why you would need to update your drivers. 3) When you next change your printer, think about an HP laser for B&W (they are cheap enough now) and get a Canon for colour. Also cheap, reliable and economic for ink. 4) I don't think your string is the problem. 5) My sympathies to you for your present trials and tribulation. Life can be a ***** sometimes, and always when you are least able to cope. Cheers Billy 8-{)	Billy T (70)
218105	2004-02-25 23:43:00	Hiya Beetle :-) > will this not print or can i change it to print in black only somewhere? I am not familiar with Epsom printers (apart from hearing people whinge about them :p) but yes, you can tell Word to print only in black . Go to File > Print > Properties and look for the "Black & White" setting under Color somewhere in that dialogue box . Enable that then try printing your document . Good luck . :-)	Susan B (19)
218106	2004-02-26 05:51:00	Hi all. ok did the colour change and comes up communication error. so changed it back, and no diff and its going through the motions of something when i checked the connections after i touched something so may be faulty or loose connection but now cant get it to print any way. but have done the save to disk and printed it off on other puter. so no change and no help, and havent had a chance to get new cartridge. any other ideas???? at moment cannot get rid of epsom status error box which is a pain, the only way to get rid of them is logging off. ho hum beetle	beetle (243)
218107	2004-02-26 08:36:00	Epson stylus C61. Note spelling (Epson) rather than (Epsom) This printer is capable of being connected to USB or Serial. Which is it connected to by the way? This is unlikely to be a cartridge problem as this printer will accept a cartridge change from a nearly empty to full and back to nearly empty. For this reason I think we look elsewhere. It appears that the computer and or software has problems communicating with the printer at this point in time. I would suspect that one of several things may have happened. 1. Corrupted driver file. 2. Loose or damaged cable. Unlikely the cable is damaged but can happen. If a Serial cable has been plugged back in and we have a bent pin then just replace cable for example. 3. Mis installed printer cartridge. I have seen this one happen a few times. Disclaimer:- I don't use Epson printers as I'm happy with my HP one. This means that I don't know a lot about the Epson brand in general but took the time to look at their Web site for possible solutions.	Elephant (599)
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